Signature Design by Ashley Jesolo Modern Faux Suede Double Reclining Loveseat with Center Console, Dark Gray

dislike that it broke less than 1 month of buying. Reported to Amazon in June and Ashley's sent a e-mail that I could put it back in the box it came in and ship it back or send pictures and get a discount. The box was already trashed and I am 73 yrs old and have had 2 back surgeries. It took 2 big guys to bring it in and they wanted me to re-box and return myself. I sent a reply that I could not do that because of my age and back. They gave no reply. Then I got Covid and was in lock down for 5 weeks before the fever stopped and am still having after effects. My family came to town yesterday and took these pictures but Amazon says my complaint has expired and they can not help and Ashley's will not respond. Also the zipper on the bottom of the chair is broken and ripped open.

To start with the delivery service by Amazon was late. My appointment was from 6 am to 9 am. They were to call 1/2 hour before they arrive, called at 8:45 am. got here at 9:10 am. Once they got here, they told me they were going to take the box to the nearest door. I told them I had room of choice service which I paid $19.95 extra for. I had to prove it with my paperwork which they made a copy of. They than brought to my room of choice and they said they do not setup or unpack the recliner. I personally had to unpack the recliner so I could inspect it. I also had to assemble it my self which I did not expect. While assembling, I notice it was made with course particle board not plywood or regular wood. Corner blocks where the faux leather is attached were cracked from the nails. I needed to attach all the electrical connections but no ties were supplied, wire just hang out loose. The delivery service also did not get rid of the box. Other then the above, the recliner looks good and is slightly stiffer than what I experienced when trying it in stores but I know the recliner padding will get softer over time. The recliner I was replacing is 20 years old, and the covering was wearing out. Final item the recliner is not made in USA but Vietnam. Ashley told me it was made here USA but the box said differently.

We found this couch at an Ashley furniture store in Memphis and loved in the showroom, but found it much cheaper here. We double checked the item numbers and made sure we were ordering the exact same item.When it arrived, it looked good, but it was very uncomfortable. It didn't sit anything like the one in the store. We went back to the same Ashley furniture store to see if we were crazy. We sat on the couch, checked the item numbers again and nope, we weren't crazy. It had a completely different feel. We spoke to the store manager about it and he had no explanation for the difference.We ended up returning the couch, which was not easy. We live on the 10th floor in a building in downtown Memphis.I will say that Amazon was great about agreeing to return the couch and the delivery/pick up drivers did a nice job.

Very high-quality couch. Works great. Be aware that amazon claiming they will deliver inside your house or apartment is a lie. They drop it off at first door no matter the option you select. I selected in house delivery and they tossed it in the parking lot of my apartment. 300lb couch to move up 3 floors.

This is an Ashley Furniture product. We went to the showroom on multiple occasions and sat and worked the controls on the unit there often. When we decided we would like to purchase it at the showroom, Ashley advised it would not be shipped for almost 5 months, plus their price was steep. No deal for us.A week later I come across the exact power reclining sofa on Amazon and for approximately $450.00 cheaper. And they said it will be shipped in 14 days. Yes!Then the item arrived on the truck this afternoon. The box containing the sofa looked as if it had been destroyed in a war. It barely made it off the truck. They had to unload the sofa from the box because the box pieces were falling off and hindering their ability to move the item. Finally, they got the sofa into my entryway, the sofa appeared at a brief look to be in good condition so I signed the paperwork, and off they went to wherever they go.That afternoon I would discover a piece of wood on the base of the sofa was cracked in two. I took pictures and the Amazon agents worked to get it with a 40% return of my money. When my son and I got the pieces together and operated the leg raise portion of the recliner, the motor sounded like it was grinding. I got to the floor and took a look and the plastic piece on the mechanism that controls the screw mechanism to raise and lower the legs was lying in shards on my carpet.I immediately contacted Amazon and they did everything they could. The result was to have the item shipped back to Amazon and I would receive a 100% refund of my money. Kudos to Amazon for owning up to this task.As I have thought more about the sofa, I realized that Ashley uses sub-par materials on their furniture. For example, the wood board that was snapped in two was particleboard. And the matter of the leg lifting mechanism is that they used a plastic piece instead of strong metal. I am really surprised Ashley would sell this to the public. I have bought better quality furniture at other merchants for very low prices that had better materials and workmanship. My recommendation is to avoid any Ashley-sponsored product at all costs. It's a shame, really. But, thank God for Amazon for doing the right thing!

They had holes everywhere. I was so excited to get them because they were beautiful

Our 6 year old calls this the "sofa chair". This thing is awesome. We wanted a chair that would fit an adult plus our kiddo, who is a big snuggler. This fits the bill. Hubby and kiddo actually fight over it. It's very comfortable. Electronic reclining/head rest work great! The first chair ordered had a crack underneath. Have delivery guys open the box on the curb so you can look at the underside of the chair - we had a crack by the bolt/nut on one side and returned it on the spot. Second chair came in great condition. It's a favorite in our house.