Deliver to Portugal
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P**B
Complete communication breakdown, but generally satisfied once received
Order made and confirmed 25/03/2021 - "delivery expected Thursday, April 29 - Monday, May 17"*11/05/2021 received message from Amazon - "We thought you'd like to know that Pure Garden dispatched your item(s). Your order is on the way, and can no longer be changed. Arriving: Monday, May 17"*17/05/2021 waited in for delivery. Late afternoon phoned Pure Garden, only to be told item not expected to be delivered until week beginning 31/05/2021. Planned activities had been delayed several days unnecessarily because of false information from Amazon.*In no position to comment on item ordered until it is delivered, so minimal rating applied.*Now that it has been delivered - 28/05/21 - I can review it and adjust my rating. The design is very good, but the execution of it less so. The pieces seemed to have been cut before the timber was fully seasoned, and shrunk at different rates, so that there were slight differences in sizes of supposedly identical pieces, and corresponding difficulties in achieving symmetry. Drilling the screw holes was accomplished easily with a pillar drill for accuracy, although a hand-held power drill would have sufficed. Guidance on screw hole size in the instructions would have been appreciated. I used a template for hole positioning to ensure that at the corners the screw securing 2 parts of the same layer did not clash with a screw fastening different layers. The finished item looks good, and the minor misalignments will be disguised by plants in due course.
A**R
Expected better for the money
Loved the size of the planter as it's exactly what I wanted. The pictures looked great but really disappointed, after discovering that you need to predrill for the screws yourself (Given the price I'd have expected this to be done!) I spent hours putting it together. Only to find once I'd finished that it doesn't fit together properly. The notches are clearly not right but it's too late to take it apart and return it. Wouldn't buy it again, given how bad the gaps are in places, if I could return it I would!
S**S
A lovely feature, good size, perfect display
I used the product for fruit and vegetables
L**W
this is a good solid product and very heavy once assembled
this is a good solid product and very heavy once assembled, I had to pre drill holes before I was able to fit it together, as the long screws kept getting stuck, the finish of the wood is quite rough, so it might need a light sanding down
Y**.
Disappointed
Just went to make up this product and have to give up as pieces of wood are not the same size resulting in the construction of box not being square . Where the joints should be there are big gaps. Very disappointed as children were using this to create a fairy garden
S**D
Looks the business
Easy to assemble take 4-5 bags of 50 litre bags of compost to fill and it will last for years a very permanent fixture for your garden
A**S
Elegant and Practical
2nd purchase of this product. Looks great and delivery was as arranged. Easily constructed - needed a LOT of compost to fill them!
S**C
Great if you love DIY
Still haven’t constructed this as it requires the customer to drill the holes to put it together & lacks clear instructions. Doesn’t seem to have a fixing kit either. Fine if you’re a DIY expert & like puzzles but not worth the money if you’re not.
Trustpilot
3 days ago
2 weeks ago