Like-New Ring Wired Doorbell Plus - Upgraded, with added security features and a sleek design (existing doorbell wiring required)

Cliff notes ************* It's great assuming your doorbell transformer meets Ring's voltage recommendations, your wifi signal strength is adequate, you properly configure motion detection settings/alerts and your internet connection speed is decent. Video quality is adequate but not great. It's good enough to see what is happening at your door. ************* We have a couple security cameras already but they are wired to an NVR recording box and the notifications are so slow or don't even send that I can't really rely on it for real-time notifications. For a while I've resisted the notion of paying for surveillance when I can just get a cam with built in SD storage and a nice app like the Wyze cams (which I have inside and love) but having motion and video alerts and footage that can't be stolen or storage get corrupted and a well made phone app is worth $3 a month. I also like that if I decide to add more Ring cameras I can add as many as I want with the 10 dollar plan. Take notes here Nest. As for the doorbell itself, install was straight forward. I did have to upgrade my transformer for this. I installed the Endurance pro 24v unit. It was only a few bucks more than the 14v devices which apparently are the bare minimum Ring recommend. I figured that the extra voltage gives me some headroom to add a smart thermostat if I decide to do that in the future and after discovering how much of a pain it was to access my doorbell transformer in the attic, I'm glad I only had to do this once. Make sure you locate yours before deciding on this model doorbell or the Ring 2 which would have been at least an hour or two shaved off the install time. Once I setup the motion detection zone, basically all false positive alerts are gone. I have the motion detection setting in the middle of the 5 settings. Lowering it doesn't detect the postman at the mailbox despite it being in the motion zone. Notification on my phone is instantaneous. I tested while walking up to the door and it had notified me and I had pulled up the app before I even got to the door both when connected to my home wifi and when on LTE. The remote chime installed without any issues as well. Speaking of home wifi, this seems to be a big sticking point for some owners. I used an android phone app to measure signal strength at my door and it was around -60db (the closer to 0, the stronger the signal). As a network engineer who has implemented numerous small business and commercial wifi installations, for reliable video streaming, I would say if your signal strength at the door is -65 or closer to zero, you're good. If it's higher than -65 like -70 or -75~80, I would strongly recommend investing in upgrading your home wifi with a decent mesh setup like google's wifi, Orbi or EERO mesh. This will allow you to have a wifi access point closer to your door offering a much stronger signal for the doorbell to connect to. Wifi range extenders are hit or miss. They're less expensive than upgrading to a mesh setup but those have to piggyback off your existing wireless instead of just being a part of it and is generally more trouble than it's worth for the average user to setup. The final piece of this working well is your internet speed both upload and download. If you are in a rural area with less than a 10 Mbps connection down and less than 2 Mbps upload, you will probably not have the best experience as this thing is both having to upload/stream video data to Ring's servers and your phone is having to stream/download it from their servers. Ring's video is not that high of bitrate (quality) but still needs to stream that data to their servers before you can even download/see it. If your ISP is metered, you need to be aware that the doorbell is constantly sending video footage. Mine has uploaded 600 megabytes of data in 4 days. At that rate, it will transfer about 4.5 gigs of data in a month. If your data is capped, be sure that you have the headroom to allow the doorbell to stream video footage. FYI it needs to stream this because if something is triggered, that portion of the stream is probably flagged as something you should see and it snips the motion detection part of the stream and sends it back to you. This is why you see your activity video and at first nothing happens and then you see whatever it is that triggered the motion alert. It was recording before it actually saw something move. The only real gripe I have is that sometimes when you open the app to view an event that just got recorded, the app will say that it's processing and not available to play yet.

Update 2: the new one ring sent was received in a few days and took all of 3 minutes to have up and working.. it’s been working flawlessly definitely a huge improvement from the doorbell 2…. No more problems in the cold… UPDATE: After posting this review, RING immediately reached out to resolve the issue. Since I had already tried all troubleshooting steps, including resetting the device, checking the WiFi, and confirming that everything was set up correctly and met system requirements with the transformer, she offered to send me a replacement. Although it may take some time to arrive due to the holiday weekend and an expected snowstorm on Tuesday, I truly appreciate RING’s prompt response. Their professionalism, understanding, and kindness did not go unnoticed. I’ll provide another update once I install the replacement! I knew I shouldn’t have brought refurbished supposed to be tested and work right? ……Wrong! I brought the doorbell pro to replace my doorbell 2 that hasn’t worked because of the cold for months! I was really sick of replacing the battery over and over and it not making a difference even though it’s hardwired, however I have had it for years. So I figured even though it’s expensive time to upgrade the doorbell no battery, says it works in cold blah blah blah….. then I say “certified” refurbished and thought great! I can save some money!! I would have rather spent the money and saved myself the aggravation… it comes looking brand new everything packed just like a new one would… I’m super familiar to setting up ring products my whole house is ring… I installed everything the chime, then removed the old doorbell and installed the new one… well damn thing will not connect to my network… doesn’t matter what I do or don’t do! Called ring after doing all the the troubleshooting that they would tell me to do (hard reset etc) on the phone for an hour maybe more followed all the techs instructions and nothing….he requested pictures of the wiring, chime setup and the doorbell transformer, even though I assured him multiple times I knew what I was doing I felt like I was being gender classified as if I didn’t do it right because I’m a woman…. Well, let me tell you I can do almost all “home improvement” and “home repair” all by my little self and better than any man (or most) so anyway after he was literally sent pics that all was don’t CORRECTLY! He wanted me to go outside and disconnect the doorbell meaning uninstall it, at the time it was about 25° out with a colder windchill! So I’m like “seriously can you tell me what that’s going to do because if it wasn’t wired correctly it wouldn’t have power” (and it did) he said something about resetting it a different way… this made zero sense to me but I disconnected the entire doorbell anyway removed the wires from the terminals and held in the button for as long as he told me (he said he would instruct me when to let go of the button, meanwhile I’m questioning how he even knows I’m holding the damn button in the first place, he told me he could see it on his end…. Yeah That’s BS because the damn thing had no power and despite the internal battery if it not going to enter any type of “mode” then it’s not transmitting a signal… so after this what a surprise… nothing happened , and because I have horrible service with my cell phone at my house I dropped the call! There was zero point of me calling back and have to go through all the same BS steps with a completely different “technician” so my last thought was that maybe it was to cold I decided to give it 2 days until the weather was above freezing (in the 40s) still same BS… not even going to try customer service and waste time with someone else who thinks I’m not capable or do not know what I’m talking about because I’m a woman….. now I get to disconnect it all and send it back! I’ll be ordering an non refurbished one and hoping there are zero issues.. (I’ve never had this much trouble with any ring divide and I’ve installed all the components myself, moved took it all with me, then installed them again…… uggg so long story summed up….. spend the extra money and don’t buy refurbished! It’s called refurbished for a reason… there’s a problem with it, likely an internal error that they may or may not have fixed… in my case they did not….

Please DONT buy Ring products. I have been a big supporter of Ring products. I have got my parents, siblings, family and friends to all get Ring products. My wife had me attend a neighborhood watch meeting where I sung the praises of Ring! WELL, shame on me. I wish I had not got all these people into this product. I am heartbroken to say that they have done an injustice to me. My hope is this does not happen to my family and friends too. I won’t hold my breath. So here is the story. I started with a Ring Pro doorbell. I loved having this product and at some point I added a spotlight to my back yard. Things were great, I bought and paid for the premium service which covers my two cameras for video review and if issues arise a replacement. I started telling everyone how great this product was and helping people install Ring in their homes. Just over 18 months ago, my wife and I purchased our first house. I took down my Rings at our rental and moved them to our new home. At this point in time, I called Ring to move my service to the new address. I thought this was done without any issues and was happy to have my cameras at our home. As we began settling in, my wife and I decided to add more cameras to our home. Over the next 6 months or so, we added 3 more flood lights a spot light and 3 stick up cameras. Everything has been great. I continue to tell everyone how happy I am with the Ring. Well, the honeymoon is over. I have recently started having issues with the pro doorbell, my first device. The doorbell shows offline. I go through all the troubleshooting in the app and end up calling Ring for help. They had me reset the device and reconnect it to Wi-Fi. Everything is back up and working, great. Except the next day we are offline again, over the next week or two I am resetting the device almost daily. So I called back explaining my issue expecting to get a replacement under my plan. I was WRONG, to my surprise, I was told that the protect plan would not cover my doorbell because I had moved. I told the person that this was never explained to me and that this was not right. I asked for resolution and was escalated to a manager. They also told me, tough luck. We see all the money you have spent with us, but you must buy a new doorbell. Again, I asked for a resolution to fix this mistake. I was told an email would be sent to see if this could be corrected. I received a prompt response that my warranty and loyalty to Ring would not be honored, please buy a new product. I am frustrated to say the least, if I had the money to replace all the cameras with Nest or some other product, I would. Seeing that I am stuck with Ring until I can save to start replacing them, I reluctantly bought this refurb to replace my doorbell. Well guess what, the doorbell comes in and… I spend the morning removing my doorbell and putting this one in place. It does not work. I follow guides online to troubleshoot but nothing. My wife suggested to but the old one back and see if something was wrong with my wiring. I reinstall the original one and it comes right on. So I received a defect to replace my defect. Hours of my time have now been spent troubleshooting, resetting, changing installs to end up where I was. I decided that I am done. I requested a refund and was only offered to take this back to my nearest UPS store. Fine, I don’t have one that is around the corner but I drive to the nearest one. Once I arrive and wait, I get to the front to be told I need the packaging that the ring was sent in to process the return or I could pay $9.99 for UPS to package it up for me. So I go back home and pull the padded envelope from the trash and proceed back to UPS to process my return. I do not expect Ring to do anything else at this point. I am posting this one star review to hopefully save other people from this company and the fact that they just don’t care. I have told my family and friends what is happening. I will go into work and share this with all my co workers and people I help. I have thought to myself, maybe I am overreacting, maybe this is a Karen move! I just can’t get over all the great things I have said, all the people I have convinced to buy this product, all the money that I have spent to be denied the warranty on my device. I went online and saw that this device has known issues and Ring just wants to sweep it under the rug. Maybe I am wrong to post my story, maybe I am wrong about how I have been treated, maybe Ring will contact me and make this right and I will change this review! I just don’t know, but for now, here is my story and warning to buy something else. I hope other people do not get stuck buying into this ecosystem just to get the short end of the stick. Good luck to everyone either way and thanks for reading to the end.

I've been slowly adding smarthome devices, and adding a video doorbell has been on my list for a while. With a family of 5 that sees frequent visitors, this was a must for us. Installation was easy and so far the experience has been worth it! For $100 during the holidays, this is a steal! Refurbished products are sometimes just returned, open-box items that go through testing. They may even get a new outer shell replacement and look like new again. The package I received was sealed and I couldn't tell a difference! Worked as expected, but here are some thoughts about the product itself... Before installation, you need to verify you have a transformer that's outputting a strong enough voltage. For the Ring Pro, the company recommends at least 16v, and you can use any cheap multimeter/voltmeter to measure (if you can't find the voltage labeled on your transformer). For me, I simply had to lift the cover off of my wall-mounted door chime to see the transformer. I measured it there, but another easy way to measure is at the doorbell itself. Remove the screws and tilt so you can access the back side. You'll have two wires going into leads. Doesn't matter which one you select as positive and negative when measuring. Fortunately, mine was outputting 19v. Once verified, the rest of the process is pretty straight forward. A nice step-by-step guide comes packaged with the device, but Amazon also has an online tutorial. There are also countless YouTube videos if you need visual guidance. For me, the most frustrating part was connecting to Wi-Fi. It will work with a 5GHz signal, but your 5GHz Wi-Fi network must allow 802.11n (Wireless N) connectivity. I only have that available on my 2.4GHz band, so at first I couldn't get it to connect until I figured that out. Generally, 2.4 GHz is better for penetrating walls and other obstacles, but 2.4 GHz tends to also be saturated with more congestion from other smarthome devices that typically rely on that band (and you may have interference from neighbors that live really close to you). Your mileage may vary. There is a signal strength reading referred to as RSSI, and you can see this in the Ring app after you get everything working. On the 2.4 GHz band, I'm usually getting -55 for the reading, and Ring recommends a minimum of -60 (higher is better, so -55 is better than -60). Optimally, you want this number in the -40s or better. Living on the edge of acceptable has led to an occasional choppy video or two out of every 10 videos, so it's not hateful. If you want to keep recorded videos so you can play them back later, you'll need to pay for a subscription plan to store them in the cloud. One Ring can use a "Basic" subscription for $40/year, but you'll need to upgrade to "Plus" for $100/year if you add more. My biggest gripe here is that Amazon should find a way to merge both Ring and Blink (both owned by Amazon) into one subscription plan. Currently both brands require separate subscriptions. Don't do what I did and buy Blink cameras to go with your Ring doorbell! As for other features, I love the fact that the Pro version gives you the option to customize your motion zone, and even add multiple zones with different sensitivities. Very helpful in reducing the number of alerts you receive. Ring also records audio and video at both ends, meaning I can hear what I'm saying as well as the visitor when I play back an "answered ring". Not every competitor does this, though more and more products on the market are beginning to add this feature. I also like the 1080p resolution, and the night vision is decent. An added bonus in the box is that you also get faceplates in multiple colors, allowing you to better match your door trim, if you so choose. ----------------------- Conclusion: This is a must have! After a lot of research (in late 2020), reading/watching comparisons online, it seems the Ring Pro is still leading the pack, even if only by a hair. In a future version of the Ring Pro, I would like to see an option to schedule live recording. Say I want to record uninterrupted between 11pm - 5am, I should be able to. It would also be nice if Ring offered more mounting accessories, like an extension bracket that would allow my Ring to get past the brick that's partially blocking my view (as shown in my pic). Nothing being offered by 3rd-party suppliers solves that little issue. In the end, don't hesitate to choose Ring over the competition, and refurbished is a good way to save some money! ---Update: 12/6/2023--- I have since upgraded the Wi-Fi in the home, actually in late 2022, and choppy video is completely a thing of the past. I can't remember the last time I had an issue with a recording! If you still have an old Wi-Fi router, it may be time to try to get it replaced from your ISP. They will usually do it for free, or consider changing ISPs.

I gave this product for stars only because I have two of them and this is the only one that hasn’t worked so far. I had mine for about a week. I bought two one quit broadcasting so it could not connect to Wi-Fi. This is the hardwired model while it worked? The picture quality was excellent sound quality was good and all the features that it has I thought were great. After being on the phone with Ring technical support for over an hour troubleshooting, they have decided to make it right by even upgrading me, which I did not expect but hey, that’s great. I’m not going to say that Ring is junk. All these companies get their parts from the same places some parts are bad, no matter what device they’re in, and I think that was the case here. I have many other ring products and have had no issues whatsoever as a matter of fact, everything has been pretty straightforward and simple to set up and what hasn’t been. Customer service has actually been very good in helping me. this was a refurbished model by the way. Now, if we have issues with this one, then me and Ring have something to talk about.

I have been really happy with my Ring Doorbell. I’ve had it for about five months now and have found the app that accompanies it very helpful because it offers lots of customization, filters, playback options, and the ability to set notifications for motion and alerts to specific times of day. The main reason for purchasing Ring was for the fact that I am wheelchair bound and live alone which gave cause of missing couriers or a visitors for not having the ability to get to the door in time for answering. There are a myriad of reasons one might want or need a doorbell like this, but let me tell you what I like best. 1) The motion detection is quite helpful. I live at the beginning of a subdivision and the door faces the street. Therefore, having motion detection only would be quite aggravating merely for the vehicle traffic in and out. However, the Ring system is setup to have motion detection to filter only for humans. That the system doesn’t ping my phone for an animal, a bird, or a stray plastic bag blowing down the road is fantastic! 2) The range in which the camera can see humans is quite amazing because it doesn’t operate in a cone-shape from my door. It is basically a panoramic field of vision. From the front porch to the far side of my home that even to the human eye could be difficult seeing, this camera picks up movement of a human. Looking back on a missed motion that set to archive, I went back to see what triggered it. I started again and focused on the area that is not so easy to see. Due to a shrub in the way and the edge of my porch hindering view, I zoomed in, to find my neighbor spotted by the Ring camera though he only was in the frame for about one second as he was mowing his side yard. This was the only time he came into view and no other movement was passing in front of my home on foot, in the yard across the street, nor in my driveway—the same area past which the neighbor’s yard is located. I was amazed! This was not a one off because it captured it the same time the next week in that very limited corner of the camera viewing range. 2) The WiFi signal has never given me an issue. I recently had my internet provider install some equipment to make my signal across the home to be stronger. Ring never gave me an issue before or since the change was made for WiFi strength. It doesn’t skip or buffer while it is in video. (I have a harder time for my phone to access WiFi than my doorbell!) The phone access to the app had to be attached via WiFi like any other smart device, like a printer, AI device, or plug. The sync was quick and simple. 3) Installation was a snap. The instructions to make the install were concise and even came with photos. There were physical instructions included in the box, as well as, instructions you can view on Amazon. Those of you who might think you need assistance with this, or to hire it out: All you need is a screwdriver and some batteries. Check out the guide on the this product listing. I have the same doorbell chime from the old doorbell now hardwired into the Ring Doorbell. 4) There is fairly decent optics for the night vision. This doorbell can be monitored for security, and the night vision option makes for a good one. It can be in black and white and in color. I have only had motion detected once or twice at night, but it was for friends visiting. Due to the floodlights being on as they drove up the driveway, Ring captured motion as the person bent down to get something in the passenger floorboard! There are many things that are interesting about this device and the accompanying app/site which help me greatly in my daily life. When I have groceries or meals delivered, I can thank the delivery person through the doorbell speaker, or give them specifics on where I would like them to place my delivery so I can reach it when I bring it inside! I have spoken to postal carriers and given asked them to please wait if a signature is needed because it will take me just a moment longer to reach the door (or when to come back if I’m not home). This has also come in handy for when I have needed emergency services which are aware of my condition and can assist me with a fall. This way I can give them access to my home, through the doorbell speaker, and not have to give the dispatcher information for the responder to make door entry without force. While the latter has only been needed one time, the others have been very frequent. I highly recommend this device and hope to add Chimes to it at some point in the future. This is a separate device that goes in the house to give different and customizable chimes for Ring among other things. This isn’t a demanding need like with Ring has become, but it would be a nice addition. Five stars!

This is my initial review on Ring Doorbell Pro. I was little skeptical and hesitant about ordering certified refurbished product. This one arrived like new except there is product serial number said “certified refurbished”. The original box packaging were just like new. One one will notice it. It comes with everything you need to install the product including 3 extra face plates. I watched YouTube video instruction how to install it. Hardware installation took me about 10 minutes and software setup about 5 minutes. I had no issue at all. Great product! Day 2: Ring Doorbell disconnected from Router. It won’t re-connect. I tried factory reset press and hold side button for 15 seconds. Ring Doorbell network is not discoverable in order to connect to my network during setup. White Light is spinning for set up mode. I have ASUS Zen Wi-Fi 6. It is very close to front signal and power is not the issue. I ordered the replacement. I’m little disappointed. Day 5: The replacement arrived days later, I installed it in few minutes. It took about 20 minutes initiating and updating software. Now it is connected to the internet, working as it was supposed to be. Video quality: The image and color is very clear and excellent during the day. But the image is blurry, snowy and choppy at night.but I don’t want to pay higher price tag for Ring Pro 2. I’m satisfied with it for now.

Used this to replace our 10-year old Ring doorbell. The camera was going out and had a purple hue on everything. I was pleased to find that the new unit came with both the down and angle mounting brackets (you used to have to purchase these separately ) New doorbell has a great picture and was very simple to connect to my Ring network.