GreatCall Splash Waterproof One-Touch Mobile Medical Alert Device - Tahoe Blue

EDITED 8/5/2016First of all, the plan prices have gone up since we signed up. But they grandfathered us in on the old prices. We have used this on many occasions when my husband has fallen or gotten stuck in a location and we needed assistance. What I like best is being able to update his information including doctors and medications. It has been more than 2 years, and our device is failing, because of the battery connections in the charger, so we have ordered a new device. To carry the "replacement plan" is $3 a month - which would have cost us more than simply buying a new device every year here on Amazon.I feel the customer service has deteriorated since I originally signed up (when very few people had the plan, it was easier to be more personal) but they still are helpful and courteous. IMHO, still one of the best deals out there.After seeing several ads on television, we decided to go with this alert device instead of a much more expensive contract that works over our land line.Set up was easy online (you save $10 on set up fees, making it only $25), but if you are less technical, you can call them and they will walk you through it.When the test call didn't come, we called support who had us push it to test it. We had a bad connection and it cut off. Our support person tried to let them know we were OK, but before he got through, they had called us back on the button to see if we were safe.Later, while I was installing a lanyard, I accidentally pushed the button again.Both times they responded immediately, and they were professional, making sure we were safe before disconnecting. I never felt that they were in a hurry, they were there as long as we needed them.Because this has a GPS chip and runs on cellular service, you can use it when you are out and about, in fact, you can even use it as a personal safety device.There are currently two plans, $14.95 a month for the basic response, with extra fees for extra services. They will call for help, call a loved one, or whatever you need.It costs $19.95 a month for the premium plan allowing loved ones to locate your position and allowing access to health professionals to discuss issues. With this one, you are put in contact with a nurse and a doctor will call you back within 30 minutes. It also will send a notification to your loved one any time you push the button.Since plans change over time, check on the GreatCall Web site for current plans and options.For us this made good sense because my husband is no longer able to use a cell phone, but needs to be able to get help. When we are out and about, especially in rural areas, it helps us to be able to be easily located.I have completed all of the medical information and feel very comfortable having this handy and available.

Waste of money because the Amazon.com did not disclose a major limitation for this product, and Amazon.com will not allow me to return the product after GreatCall's day trial period. The limitation is that the fall detection feature requires wearing the device on a special lanyard only provided by GreatCall (for a fee, of course). That lanyard places the device directly over the sternum, but it is extremely dangerous to have a cell phone type device that close to a pacemaker implant. Amazon.com does not disclose this very important limitation, and GreatCall does not mention the limitation on their own website. It was only after purchasing the GreatCall service with fall detection and receiving a package from GreatCall several days later that we learned that fall detection only works if the device is in a specific location. Fall detection does not work if the device is on a belt clip or in a pocket (there are some products from other companies that do). Amazon.com will not allow us to return the device despite their failure to disclose this limitation regarding usage with pacemakers because the amount of time it took to receive the device from Amazon.com, order service from GreatCall, wait for the service to be activated, receive the fall detection package from GreatCall and then discover the limitation exceeded the allowable return time. Buying this GreatCall Splaxh cost us the money for the device, non-refundable startup costs for the GreatCall service, non-refundable one month of service, money for the fall-detection package from GreatCall, and money for shipping to fall-detection package. A little bit of honesty from Amazon.com would have saved us a lot of money. If I had purchase this directly from GreatCall, I could have at least returned the device for a refund after the trial period.

The one I originally received wouldn't sink up with the system. A new fully activated had to be shipped to me by Great All. It took 3 weeks and a number off phone calls before I received the replacement. The new one appears to work fine.

I was so excited to see this product since it provides (based on the service you pick) the normal medical alert, fall detection, etc. in a WIRELESS format. My mother recently moved in with us and I didn't want to get a landline PLUS pay for the medical alert service. This was such a perfect solution. However, she has limited strength and dexterity in her hands from nerve damage and the button on this is fairly hard to push. I am able to with a little effort, but it is impossible for her to press the button. In addition, it is a little sunken in, making it harder to access. I understand you don't want it to be easy to press accidentally, but these are made for disabled or elderly people and the company should expect that the elderly needs it a little easier, not harder.So unfortunately, I had to return the item and look elsewhere. I was really disappointed.