Ruko F11PRO Drones with Camera for Adults 4K UHD Camera, 60 Mins Flight Time with GPS Auto Return Home, Brushless Motor, Black (with Carrying Case)

Great Drone, Unmatched Support. When I got this drone I was nervous. I did not want to started, then see it fly off into the sunset never to be seen again, or stuck high in a tree. Also, when saw the options/buttons on the controller and App, I was concerned about a steep learning curve. Of course it is important to go over the getting started documentation and videos, even easily accessed within the app that controls the drone. There is even an easy to see clickable button on the screen of the app to call for support… Right there on the controller. But flying the drone is very easy. IT was very fun and easy to control and learn from the moment I started it. Within maybe 30 minutes, I was teasing my Golden Retriever so she was, chasing it back and forth wishing she could jump higher, and walking across the street to show my neighbors with the drone in flight hovering, around me. Took it real high and a good distance away a few times on that maiden flight as a test… Never even close to losing control. This is in beginner mode. This drone has tons of capability that will make it very effective for doing the more serious and fun things I bought if for. Extremely solid, obvious very good engineering. No need to go too much into the technical abilities or functionality of the drone, I am sure other reviews will cover that well. The important reason for the review is the amazing customer support. IT feels like a solid focus on process engineering, both for learning how to use and for support. Very thorough and fast. Real people, real devoted to a great customer experience, not some automated AI robot someplace or endless holds and selecting options on a phone. I can only think of one situation in recent years that came close. I ordered the drone late one night. A couple of hours later a special promotion went into effect. The drone hadn’t been delivered yet. The next morning I saw the change and sent a customer support question about if I could be credited w/the difference. It was a Sunday morning. Just after the workday started on Monday, I got an answer from the company, zero questions, just a note telling me the refund was being processed. But the important part… It was an email from a real person, w/their name and contact info in case followup was needed. The second customer service event. I am not real experienced at using those QR(QA?) codes w/camera. When I started trying to get the app installed, I began getting malware things popping up. Diffferent apps not for the drone…. Paid subscriptions, etc. I thought at first it was maybe their fault. I sent another customer support question. Almost instantly, I got an in depth response from the company, w/a persons’ name, with very specific instructions, including a strong warning that I should never run apps that could contain malware… Just solid information, not even associated directly w/the drone. At the same time, I asked my daughter for help. It was my fault the malware was popping in. I had downloaded a third party code reader that inserted the malware. The moment I uninstalled that software, the process was flawless. Throughout the support process I got very thorough, very fast assistance. I even got a follow-up email before the second was done, apparently from management, checking to ensure it was being resolved. If it wasn’t , please contact them so they could work it. The support was so good that while a phone number was provided to talk to them, I never needed to use it. I had been getting some recommendations other than this company when I made my purchase. I am super glad I went the way I did.

Have to say I am impressed much more than I expected. Figured this would be another overhyped toy that wouldn't get more than 300 feet down range and stop sending video back. Level 5 wind resistance probably means 5mph or less. Boy was I ever wrong! The only thing this drone lacks is object avoidance and I can live with that. I have tried drones in the past. The ones that cost 2-3k or more were a joy to fly. Smaller drones in the $100 and under were toys that were not suitable for outdoors and I could throw them further than they could get away from the controller. So I took a chance on this drone. I live in a very rural area so there isnt the interference you may experience in the city. This drone also requires registration with the FAA. No big deal since I'm registered with the feds 3 ways to Sunday as a former firearms manufacturer, an extra class ham radio operator, and have flown fixed wing models for years. Anyway this was an easy drone to setup. Download the app, charge the batteries, and go fly. Out of the box I needed to calibrate the compass, wait for a GPS lock, and off it went. First flight was up 150 feet and just seeing how the controls responded. They are not bad. Camera is rock steady. Took it up another 100 feet to 250. Wind that day was 15 to 20mph with higher gusts. It hovered in place but you could hear it working hard to do so. So now I tested limits. 400 feet is the hard limit vertical. Distance wise I was out 5000 to 8000 feet and never lost contact. One complaint is the color. Light grey is not the color for good contrast, especially when up at the limit. After about 20 minutes I received a low battery warning. I was pretty impressed with this. Remember it was fighting winds I'm sure well over 30 mph that high up. So I pushed the return home and lost sight of it. I could hear it, just not see it. It came back home at the 175 foot height I had set for return home and over the spot it left from I watched it land within a couple feet of where it left from. I've flown several other times and all were as easy as the first. GPS follow works great. Photos and video are very good. And all around this is a solid drone for the money.

Excellent Drone and a top of the line customer support! Drone flew really well and video, pictures were taken really well!! We contacted the customer support for couple of questions and the resolution and support was just so amazing! The even helped me out on the Christmas day - which is not expected at all!! Best customer support experience I ever had and it comes with 2 batteries that sets this model apart from other drones.

Old Review The camera is fixed, making it difficult to control the flight. When the homing button is pressed, it always misses the mark or landing area. It ends up landing in an area with rough surfaces or tall grasses. Update (August 11, 2024). I encountered some issues with the first drone I tried. The camera was fixed, which made it challenging to control the flight. Whenever I pressed the homing button, the drone consistently missed the mark or landing area, ending up on rough surfaces or tall grass. However, after trying another drone of the same model, I found that the camera was fully functional. It could easily move, pointing both forward and downward from the remote. I was impressed to see that the drone now has the capability to land within 2 feet from where it takes off. I must commend the company for its exceptional customer service and managerial support. I am now 100% satisfied with my experience and would highly recommend purchasing this drone from this company.

This drone was good, initially. It is now out of warranty but has done very little flying IE less than 3 hours in total. The remote controller no longer works. The battery will not hold charge. Ruko will not do anything about it even though its like brand new. They tried to inform the warranty was only 6 months. They offered to sell me another controller but given this experience, and the cost, I don't think so. Not a good quality product.

Good product. Good customer service. I use it for drone fishing. Takes great video. Can carry 8-10oz of weight.

After receiving the Ruko F11 pro it took a little bit to get everything to work properly. You can’t be inside and get a gps signal so make sure you are in an open area before you try. After I got everything ready it was up very easily. Stable flight, power at the ready and easily controllable. The camera is clear but have yet to use it at a distance. Will add that later. Build quality is great. Drone is a little heavy and larger than I expected but that makes it more stable in the air. Will add video when I get into some larger areas but for the price the Ruko F11 Pro is a great intro drone and would recommend it.