The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users First Edition

For those, like me, who have not gone through rigorous or "official" IT education or training, this book is God-Sent! It is handy, helpful and gives clarity into the work of a basic IT helpdesk job. Easy to understand, with detailed graphics and instructions, this book is highly recommended!

Good book, simple to understand and good avisame.