How am I supposed to keep the liquid from separating from the cream?

Thank you for your feedback. I’m a beauty advisor for Pierre Fabre USA, Inc. the parent company of Avene. Cicalfate Restorative Skin Cream is a delicate composition of oils and Avene Thermal Spring Water. Due to the formulas sensitive to cold temperatures, the complex should not be exposed to temperatures below 32˚F as separation may occur. The separation neither compromises the efficacy of the product nor poses as a risk to the consumer and it is safe for use on infants, children and adults.

How do I return product? I opened up and it is just blue liquid that wont mix with cream. Was stored at room temperature

I took it to kohls, where they take Amazon returns! I did not have a box or anything. There is a time limit.

How does this compare to Avene Xeracalm balm for eczema or dermatitis around eyes?

Thank you for your question. I'm a beauty advisor for Pierre Fabre USA, Inc. the parent company of Avene. For eczema or dermatitis in the eye area, we would recommend using a dedicated product like Soothing Eye Contour Cream.

Does this works to remove scars like silicone gel?

My wife got this from the doctor for healing of an eye lift and it did appear to take away scaring.

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Avène Cicalfate+ Restorative Protective Cream, Face Moisturizer, Skin Face Cream, Body Cream for Sensitive Skin, Helps Restore Skin Barrier, Restorative Cream, Safe for Infants, Kids & Adults

Product ID: 219542721

Details

Age Range (Description)
Adult
Brand
Eau Thermale
Item Volume
1.3 Fluid
Item dimensions L x W x H
1.69 x 1.1 x
Special Feature
Restore and

👶Safe for All Ages

💧Hydration Lock Technology

🛡️Zinc Oxide Barrier Shield

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Description

🛡️ Restore, Protect, and Glow — Your Skin’s New Best Ally

HYDRATION THAT LASTS - Rich, emollient texture locks in moisture for all-day skin comfort and recovery.
FAMILY FRIENDLY FORMULA - Gentle enough for infants yet powerful enough for adults—one cream for everyone.
VERSATILE ALL OVER CARE - Use on face and body to soothe burns, dryness, blisters, and sun-exposed skin.
CLINICALLY PROVEN RECOVERY - Restores damaged skin barrier with 45+ restorative actions, endorsed by National Eczema Association.
ULTIMATE SKIN BARRIER DEFENSE - Occlusive zinc oxide formula shields and restores sensitive skin from daily aggressors.

Avène Cicalfate+ Restorative Protective Cream is a dermatologist-trusted, zinc oxide-based moisturizer designed to repair and protect sensitive, damaged skin. Suitable for all ages including infants, this rich, occlusive cream locks in hydration while shielding skin from environmental stressors. Clinically endorsed and paraben-free, it supports skin recovery with multi-purpose benefits for face and body.

Specifications

ASIN	B07XG1PLJF
ASIN	B07XG1PLJF
Active Ingredients	Zinc Oxide
Age Range Description	Adult
Best Sellers Rank	#3,160 in Beauty & Personal Care ( See Top 100 in Beauty & Personal Care ) #88 in Face Moisturizers
Brand Name	Eau Thermale Avène
Country as Labeled	United States
Customer Reviews	3.4 3.4 out of 5 stars (12,280)
Department	All Ages, Unisex
Global Trade Identification Number	03282770204667
Is Discontinued By Manufacturer	No
Item Dimensions	1.69 x 1.1 x 5.5 inches
Item Form	Cream
Item Type Name	FACE CREAM
Item Volume	1.3 Fluid Ounces
Item Weight	30 Grams
Item model number	-14820379
Manufacturer	Eau Thermale Avene
Manufacturer	Eau Thermale Avene
Material Features	Vegetarian
Material Type Free	paraben free,gluten free
Model Name	Cicalfate+ Restorative Protective Cream - Wound Care - Helps Reduce look of Scars - Postbiotic Skincare - Non-Comedogenic
Number of Items	1
Other Special Features of the Product	Restore and protect damaged skin while isolates the lesion from external environmental aggressors.
Product Benefits	A multi-purpose moisturizer that restores the skin barrier in 45 ways. Accepted by the National Eczema Association.
Product Dimensions	1.69 x 1.1 x 5.5 inches; 1.06 ounces
Recommended Uses For Product	Hydrating, Burns, Blister, Sunburn, Dryness
Scent Name	Almond
Skin Type	Dry, Sensitive
Special Ingredients	Glycerin
Specific Uses For Product	“Apply twice a day to clean, dry skin. Exposure to cold temperatures below 41ºF (5ºC) may cause formula separation. A few drops may come out upon opening of the tube. Simply squeeze out this excess water before use. Rest assured, the product remains fully safe and effective.”
Target Use Body Part	Whole Body
Unit Count	1.3 Fluid Ounces

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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€ 43.47

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In stock

Sold byAmazon PortugalDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Portugal.

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