GreatCall Splash Waterproof One-Touch Mobile Medical Alert Device - Desert Silver

I received this unit, with charger and lanyard, and after trying it on with my own lanyard, it was far too heavy for me to wear. I'm sure there is nothing wrong with the unit itself, but I am just unable to use it. I will be returning this unit, but it is ONLY due to my inability to use it. It would probably fine for someone else's use.GreatCall Splash Waterproof One-Touch Mobile Medical Alert Device - Desert Silver

I used the original 5star Responder unit for over a year and have just upgraded to the Great Splash with 5Star Urgent Response. I still believe that the Great Call Splash is the most portable, cost effective personal safety device on the market. I'm also extremely pleased that the new unit is water resistant allowing it to be used in the shower or bath.As a lifelong allergy and asthma sufferer who's had a few close calls, I had considered purchasing a medical alert button before but I found every other service far too expensive (and just a little bit uncool... I was 29 when I bought my first 5star unit, I'm 31 now). Then I found the 5Star! 5Star is so much more than your typical medial alert button. It's really like a personal emergency concierge or an On*Star for people.5Star isn't just for medical emergencies. You can call 5Star for any urgent or potentially urgent situation. You could be afraid to walk to your car alone at night, run low on gas and need directions to the nearest station, or hear strange noises in your home. At the push of a button a friendly 5Star agent will come on the line and offer assistance. Thanks to the unit's built in GPS the agent on the line will know exactly where you are and where to send help if you need it.The Great Call Splash retails for under $50 and the basic monthly service fee (after a one time activation charge) is just $14.99 with no contract and it works anywhere on the Verizon network. This means that unlike a traditional medical alert button that's fixed to your home, 5Star goes with you and is ready to provide assistance anywhere you happen to be. While the new, waterproof device is slightly larger, it is still small and light. I keep mine clipped to my belt and I hardly notice I'm wearing it. When traditional medical alert companies charge $30-45 dollars a month for a service you can't take with you, 5Star is definitely a bargain.The one downside for new subscribers is that Great Call now has moved its urgent care service to a "Go Plan" and charges an additional $5 dollars a month bringing the base monthly fee to $19.99 + tax if subscribers want access to the Live Nurse and Urgent Care features. Over the year and a half or so that I've used 5Star I have not called urgent care enough to justify the extra expense. However, I continue to have those features as they were grandfathered into my plan.One of my favorite features is the 5Star smart phone app which is available for android and iOS. Subscribers with a Great Call Splash or an original 5Star Responder unit can use the smart phone app for free. I really love this because it greatly extends the availability of the 5star service for me. Between my smart phone and my Splash device, I am never out without emergency coverage.Overall, I'm very satisfied with my service and my purchase and I would highly recommend this device to anyone who is concerned about their personal safety. Even with the added fee for a Go Plan to access urgent care, 5star service is still much cheaper than landline only competitors like Lifeline or Life Alert. I hope to continue to be a satisfied 5star customer for many years.

Overall this device does what it states, the downside in rating revolves around clarity of expectations, setup and performance.The device itself is tiny and we like the simplicity of the front with a single button. We could also see this getting misplaced or forgotten. The addition of the belt clip was nice and stayed on during our tests. We could see the clip breaking if caught on something though. Poeple were curious about the waterproofing and we are happy to report it is after we put it through some submerge tests. Normal rain, splashing and even a quick shallow dunk in a puddle should not be a problem.The indicator on the front was hard to see for two people we showed it too. Maybe a better indicator light would be helpful. But the simple red (means low battery or signal) and green (mean full battery or coverage) was easy to explain. The speakerphone is decent enough but the microphone I think needs some work. maybe two would help since this may likely be lying face down when someone pushes the button for help and lies there.Setup was a problem for ourselves and others that have done reviews. We show the online screens and they leave much to be desired for activation. The majority of people will be setting this up for someone else so having fields to allow authorized callers would make much more sense. I know family and other health information gets added later but the account payment, management and service needs the ability for someone else in a caregiver or power of attorney privilege.The calling plans and available services was ver confusing to the older person we let read the website. Each phone has different capabilities and looking at the phones below each area was tough. Give me a single page for each phone and stop putting all the capabilities on one page and greying out the phones that do not do it. Very bad web user interface when trying to figure out what plan and what capabilities are provided.From there we had success in our tests and never had service availability issues, but we are in a major city. Check the map on their website to be sure about where you live. See the video for more from our review!

Product seems fine, but GreatCall would not honor products from Amazon and made us return it and get another one through them. Very complicated for an elderly person to go through.

The product itself is small and convenient, however trying to get any customer service from the company was impossible. They answered the first time to activate it and take my money, then would not answer again. We tried for almost two weeks at various times throughout the day. My mother fell yesterday while wearing the device. Thankfully she was not hurt but nothing happened, no call, nothing. We paid extra for the fall alert. I would not recommend this to anyone until there are some major changes made in the customer service/alert side of this business. The web site given also failed to work properly, would not activate the unit or allow us to address our concerns. I am sending it back and hope for a full refund on the "service" and price.