Aquaguard Aura UV+UF 7L storage water purifier,suitable for Municipal water(TDS below 200ppm)with Pa (Not Suitable for Borewell or tanker water)

After sales service of Eureka forbes is horrendous! DO not buy anything from this brand unless you have decent understanding of how you can repair it yourself.Update1: Aquaguard / Eureka forbes after sales service is a complete sham!Context: My purifier was filtering water at a very slow rate, which meant it would keep uv lamp and the motor stressed as it will run for the extra time consumed for the filteration. I had booked a service through the app but it took them multiple followups and escalations to even assign a technician for it.Eventually the technician came, hammered the filters did reverse flow tests and cleaned it temporarily, filter ran well post this service.Time taken from registering the complaint till resolution: 23 days!Update 2: Had the same issue occur again, this time technician was assigned quickly and visited us promptly. He suggested we get a prefilter and PRV valve to fix the issue, since I was not home my elderly parents went with it.Now, PRV valve is absolutely not needed for an uv/uf filter it is meant to reduce pressure and is only applicable for RO filter as it has a membrane which might tear at high pressures.The Scam: Eureka forbes authorized technician did not provide any bill for the parts and service provided, I kept calling them for the same, have even escalated it but all of it fell on deaf ears! Parts were sold at twice the price to my unsuspecting parents.Worst part there is no way of escalating it to anyone at EurekaForbes, I've tried writing to CEO desk and what not. Absolutely no response!This is going to be a two part review of installation and product care.UV + UF filter does not require water out arrangement, hence the installation is simple and most days Eureka Forbes will send a plumber not a "technician".Below are my notes from installation process skipped by the "Technician"Make sure to test TDS before and after installation, this step must not be skipped as the units equipped with MTDS (taste adjuster) have TDS regulator.Steps to adjust TDS:TDS modulator is located inside the product. As per factory setting, it comes in fully closed mode. TDS level of output water can be increased by slowly loosening the spindle of the TDS modulator (anticlockwise). Normally a slight quarter turn is enough to increase the TDS of the output water. Rotating the spindle in the clockwise direction closes the TDS modulator and reduces the level of TDS blending.Please note that the TDS blending, and its adjustment is dependent upon the level of TDS of input water and on the TDS reduction capacity of the RO membrane. TDS adjustment should be done by the authorized Eureka Forbes technician only.Prepping the filter for first use. Almost all the technicians will skip this step as it takes about 45mins to complete. This is a must do! Do not skip.My Eureka forbes authorised installer did not carry out these steps, he was not even aware of it.1. Drain the tank completely.2. Switch OFF the water purifier from the main power supply.3. Open the top cover, wipe the inside of the tank with a dry, clean soft cloth.4. Keep the top cover in place.5. Switch the power supply ON.6. Let the storage tank gets filled and then drop one Disinfection Tablet (provided in the box) into the tank.Caution: Keep the Disinfection Tablets out of the reach of children. Do not eat/consume the tablet.7. Keep the top cover in place and leave the unit for 30 minutes.8. After 30 minutes, open the tap and discard this and the first filling water completely. Caution: Do not drink this water.9. Now your unit is ready to use. In case you notice any medicinal taste/smell, discard the tank of water fully & let it refill again.NOTE:Please ensure that this disinfection process is carried out during first installation and in every subsequent mandatory servicing of the product.PREFILTER1. If the input water iron content is more than that prescribed in the technical specifications, use of an iron remover** is recommended as a pre- treatment.2. If the input water turbidity is more than that prescribed in the technical specifications or comprises colloidal particles, use of a special filter** is required as a pre-filter.3. If the input water TDS is more than 1,000 ppm (mg/L) or input water hardness is more than 300 ppm (mg/L), use of a Membrane life enhancer** is recommended (applicable only for RO variants).**refer manual for the kind of filter needed.Other than this the product is nice, I like the fact that the storage tank is see through as I can see if the moulds ever develop or if I need to clean it.

Replaced my 11 y/o Whirlpool RO with this machine. There was nothing wrong with the RO. but as that model was long discontinued, it was increasingly becoming difficult to find spares.As we get municipal water, didn't need another RO so opted for this model.Amazon delivery was pretty quick and after a couple of calls the technician came for the installation.As we have high iron content in our water, we requested for an iron pre-filter and then the technician insisted on for a booster pump. These two items together costed another 4000 bucks but we mistakenly hadn't asked for any bill and the technician didn't gave any. Everyone should get a bill as these booster pumps also carry a 1 year warranty.Now, the advantages:1. Water storage facility (not many UV+UF filters offer it)2. Thanks to the booster pump, the water fills up within few minutes.3. Aesthetically pleasing.4. Output Water quality Is very good.Now the cons:1. Pricey. We have another aquaguard classic plus with inbuilt booster pump and that costed us few grands less than this and the booster pump together. Also the external booster pump sounds much higher than the machine with in-built booster pump.2. There is no operating switch on the body. So one needs to switch it on and off from the power inlet.3. I have been using Aquaguard UV based purifiers for last 10 years, call it my prejudice, I think the quality of plastic is not upto the mark wrt to earlier models.4. This is an online exclusive model from Eureka Forbes, I didn't find it with my local dealer. However, the number of calls I received from Eureka Forbes after the purchase to write a review in Amazon really surprised me. I sincerely wish they would take up honest reviews positively and keep improving. That is what established Eureka Forbes as a household name in domestic water purifier industry and they should continue to be so.