Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience

While some 70% of hospital costs are in the staff/salaries, the rest are materials. This book provides insights that other hospitals should seriously consider looking at more closely. There is tremendous waste in hospitals, whether it is people's time (nurses spend up to 30% of their time waiting for something to happen, despite apprently being busy, the waiting is a feature of job fragmentation, leading to high absenteeism); on ward dispensing can be wasteful with partly used medicines packs left after a patient is discharged (these packs cannot be further used). And so on. It is never a mistake to rethink all manner of hospital processes.

The book is a superb description of what can be achieved by "lean thinking" in modern healthcare in the western world.It shows that business principles can be applied across various disciplines.Unfortunately unlike the other books from Amazon on my iPad, this book does not load up on all my devices.

using in my work

Very interesting, good if you work for the NHS as it is being rolled out everywhere

Excellent book