ECO 18 Electric Tankless Water Heater, 18 KW at 240 Volts with Patented Self Modulating Technology

After some conversations with the Ecp Smart company, and a few emails, I order one. The unit was delivered faster than expected. It seems to work only fantastic! Electric hookups took about 90 minutes, and copper work took me about 4 hours with trip to hardware store for parts I didn't have on hand. If you're handy, and are familiar with plumbing and electrical, you can do this no problemo! I installed my first HWT at the age of 10 unsupervised, so this was an easy job. I ordered the 27 instead of the 24 because it was cheaper, and I have the available electrical supply-otherwise the 24 would have done the job. In fact, the 18 would have been fine too.This is installed in our cottage which is used only about 5 months out of the year, and mostly on the weekends (Friday-Sunday). I say that to clarify that it is not being used in a house 7 days a week with large hot water requirements. There is one lavatory, one shower and a kitchen tap. We do not have a washing machine at the cottage. There are only 3 of us. Using all 3 taps at the same time, we have plenty of hot water. The unit is set at 120 degrees F. We live in rural Manitoba, and the well water coming out of the ground is about 37 degrees F. COLD! The unit has no problem making enough HOT water.The unit is absolutely quiet. I would buy another one in a heartbeat if I needed one. I installed a water softener to treat out hard water which was 390 mg/L. Manufacturer suggests no higher than 200.I did consider getting 2 smaller units to place one in the kitchen, and the other in the utility room for the washroom. If it was new construction, I think I would do that instead, rather than using one unit to take care of all locations, quick fix way. But, you do have to wait to get the hot water from the unit to the faucet-just like you do with a HWT. Installing one in the kitchen would have taken care of the wait!I will be blowing out he unit in the fall after I do an internal vinegar wash as suggested by the manufacturer.Making the 2 connections leak proof was a challenge though, using the Webstone 44043PR IUPS Isolator valves. in the directions, it says not to use teflon tape or pipe dope. I'll guess the reasoning is that they don't want ANY tape or pipe dope debris in the heating elements. I get that. BUT, the fitting to hold with a wrench at the bottom of the unit is really tough to hold onto, and even though the metal cabinet fits fairly snuggle around that fitting, you cannot rely on it to hold the fitting tight while you are super tightening the connections. After 3 failed attempts, I carefully used teflon tape, keeping it about 2 threads away from the open ends of the pipes. One slip of the wrench, and you could probably write the unit off. I would suggest better placement of the fittings at the bottom of the unit, by making them 1/2" longer or beefing up the bottom of the cabinets that the fittings are securely held in place, or considering a shark bit type of fitting.Hopefully this unit will last as long as the 28 year old HWT it replaced!

The idea was to use it to heat Chanelles Granny flat water system, I had to return the eco smart 18water heater. As it was too powerful for our needs. We opted instead for the ecosmart 11, hot water unit which suited our needs more adequately. We received the unit 18 unit in good stead then returned it with the blessing of the agents for the unit. I ordered the 11 unit which has arrived at our FedEx delivery facility and awaiting our pickup. All in all great experience with the company and all personal involved in the adventure thank you all so much for your patience and understanding and support Godbless everyone till next time Arohanui E’Kare’s = much love dear friends. John Hone Edwards’s Eruiti.

Reason(s) for purchase: 1. Save $ on energy cost 2. Our tank water heater wasn't getting the water hot enough (could have been goingout or was adjusted IDK) 3. Free up some valuable real estate in our laundry room (more like a closet)So, I managed to buy this model for $360 brand new. I had originally paid $505 and was on amazon about a week later and noticed that thisproduct was on sale as Amazon's deal of the day. Sent the other one back and bought the sale one lol. I decided to go with thisparticular model because I would much rather have too much than not enough. It's all about the incoming temperature and living in Hawaiithis product should do the job for us (4bd 3bth).I will update on actual savings in $ but keep in mind that each state charges differentamounts per kWh (Hawaii charges x3 of the national avg. so savings may appear more drastic) and families use different amounts ofhot water, but at least it will give you an idea.Pros: -Unlimited hot water -Supposed to save $ on energy -Frees up valuable space -Looks ModernCons: -Initial cost may be more than tank (will recoup $ over time) -In order to keep warranty must be installed professionally -Requires three 40 amp double pole breakers -Most likely need new electrical wiring ran -Seems to take a bit longer for hot waterInstall: Install "can" be fairly simple for the average DIYer if you can follow instructions and a few safety guidelines. The hardestpart is running the wiring to the electrical panel. Everything else is pretty easy. If your breaker box is in the same room as yourplumbing the install should be cake. Just make sure that your work is done to code. Wife and I installed it together (she helped run theelectrical wiring to the breaker box). Ours was across the room in the hallway. It actually took us two days working a couple of hoursto run our electrical (a different story for another day). After running the electrical it probably took me 30 minutes to an hour tofinish the rest (installing breakers, mounting and wiring the heater)After use: We have only been using it for about 3 or 4 days now and it is going to take some getting use to. The water definitely getshotter than it did before. The hotter water was the first thing that the wife noticed, but it does seem to take a bit longer to gethot water to the faucets. Not a lot of extra time but it's noticeable, but other than that I have no complaints. That's not even acomplaint..... More of an observation.Bottom line: I plan on installing one of these in our next home. I recommend this product to any who is debating whether or not to buya tankless water heater. Just do your research and makes sure that it will fit your needs. My wife regretted this purchase after havingto bust holes in our walls/ceiling and realizing how much work it was for us. Now that it's done she tells me all of the time that sheis glad that we installed our new tankless water heater. Plus it does everything that we wanted it to do.Update: Product is still working flawlessly and I haven't noticed any light flickering at all. Plus I am running this on a 150 amp service, but my incoming temperature will always be 60-70 degrees F all year round so shouldn't come close to maxing this thing out. After 1 1/2 months of service this is what I noticed: 1. Saved $14 on first full electric bill 2. Almost seems like a waste whenever I wash my hands because by the time the water gets hot I am long gone unless hot water is already in the lines (not the machines fought). I thought about purchasing some point of use heater but changed my mind (not my forever house) 3. Love the bit of extra space in the laundry room. Feels more like a laundry room now that we can actually fit some clothes baskets in there. 4. Wife still enjoys it quite a bit. We even turned it down to 115 degrees. I was hoping to save more per month but even at this rate it would pay itself off in about 4 years or so (including everything....wiring, drywall to patch, texture, paint, valves and filter= Roughly $600 ). Not bad....Hoping next month we notice more savings. Will see I guess. Either way this product performs as advertised. Highly satisfied.

Tengo un poco mas de 9 meses usandolo en casa, donde hay 2 baños completos mas el servicio del sink y todo a funcionado sin problemas, cabe mencionar que la distancia maxima del boiler al servicio mas alejado son unos 8 metros, el otro baño a unos 4 metros y el sink mas o menos igual distancia, es raro cuando se usan todos los servicios a la misma vez, asi que no se que tanto baje el rendimiento, probare y les actualizo, lo que me agrada de este boiler de paso, es que si permite regular el agua caliente y fria como si fuera uno de tanque, asi que bastante satisfecho con la compra de este equipo!Actualizando hoy 28 Nov, 2023, el boiler sigue funcionando sin problemas, ambos baños pueden usarse a la vez y no hay perdida de agua caliente, sigue funcionando como la primera vez y hasta el día de hoy, ya casi 4 años, no ha fallado ningún componente.

When a plumber came to connect the unit, they said it is not compliant for installation in Australia because it does not have a watermark. I cannot find a plumber willing to install the unit for this reason. Now stuck with an item I cannot return or on-sell.