nuLOOM Rigo Hand Woven Farmhouse Jute Area Rug, Oval 3x5, Natural

The product itself was fine. Clean mat. Well made. Lighter in color then I thought. As an orange tinge to the color of the natural rug. However, the seller itself was the major problem. This was the worst experience I have had on Amazon to date. Upon receiving my mat, I realized it didn't match my furniture and wanted to return it. What I thought was a simple process which I'm used to doing on amazon, turned out to be an over 5-week battle with both amazon and the seller. I didnt even realize I would have to deal directly with a seller based in India. The seller advised me to send them a picture of the mat. I had already repacked it so annoyingly, I had to open it again take the picture and send it (at the time not knowing why). Their idea was to ship it to a more local place when another person ordered it. Good, I thought. This will save me and them on shipping, win-win. It took weeks before this new shipping address could be sorted and sent to me and I was worried to go over my return date due to a seller issue. This should NOT have been put on me. But I waited. The seller gave me a courtesy of 10£ and wouldn't refund me the carpet price until it arrived at the new destination. So, ultimately I was counting on faith to receive my refund. But I sent it with tracking so it was to arrive next day. It tool weeks for the seller to refund me the full amount of the rug. In top of that, I advised them I had spent over 26£ on shipping and they refused to acknowledge this. It took another 3 weeks or so to get my refund and that was after multiple (around 4 or 5) calls to amazon to ask for my refund. Amazon itself was just as useless as the seller. They referred me back to the third party seller several times who couldn't form full sentences in their response. Extremely poor service on both parties. The third seller arrangement is extremely poor and almost made me boycott this platform because of how frustrating it was. I would give 0 stars for both the seller and Amazons customer service on 3rd party returns. Beware to buy from 3rd parties where Amazon seems to think it is ok to send us in circles just to get a simple refund.

So unhappy with rug...wrinkles up when any movement on it.... it is not thick enough.It currently looks like picture the whole time... wanted to return rug but they could see nothing wrong with it and if I wanted to return I had to pay postage to India... This will be my last Amazon purchase...

I ordered this and as soon as I opened the packaging an awful smeel hit me up the face, DAMP, MOLD,I aired the item out in the sun a few days and brought into my house and the smell took over, I requested a replacement... Still waiting on hermes to collect I'm worried they will charge me for two rougs now!New replacement rug arrived and again slap in the face of mold and damp!Second rug currently on the line airing out as a google how to get rid of mold and damp smell :( not a good experience

I was very impressed when I opened this! I chose the natural color, and I'm so so pleased with how it looks. It definitely looks handwoven, and if you look up close you can see the different natural shades of the material, which I love. Some are more orange, some more brown, etc. I tried to include it in the photos, as well as how soft it is, you can see how it shines in the light. I was expecting it to be much coarser feeling on the feet, but it's surprisingly soft and very comfortable to walk on! I have heard lots of people talk about issues with dirt with these kinds of rugs, but that's not an issue for me. I hung it outside right after opening to air it out, and didn't notice any dirt other than small bits of material that fell off when I first opened it. But overall, the quality feels great for a handwoven rug, and the natural look it has is exactly what I was hoping for. If you want just a natural, no frills rug that is still thick and soft to walk on, this is it! Hopefully you love yours as much as I do. I've read about issues with shedding etc but I'll deal with that when it comes. For what it's worth, it's a great buy.

Hessian round rug wasn’t as good as what it looked in the picture as it’s thinner but it’s acceptable for what I need it for .