D&D TECHNOLOGIESLOKKLATCH Plus LL3PWA, Adjustable Vertical & Horizontal, Locks from Both Sides of The Gate, for Any Square Post Gate

Purchase this to install on a new patio fence and gate. Seemed a good option instead of installing a standard deadbolt. The installation was pretty straight forward and the instructions were clear. Then it goes downhill from there.There are two ways to lock/unlock this unit. The first is from what would be the inside of the patio fence. You insert and turn the key and it releases the gate latch so you can open the gate. From the outside of the gate there is a spring loaded button with a key slot. You insert the key, turn it to the unlock position and push. This releases the gate latch. After around three weeks this part of the lock failed. I was no longer able to lock it from the outside. Turning the key would not engage the locking mechanism even though I could still lock it from the inside.I contacted D&D and they got back to me fairly quickly and said they would ship me a replacement. A shipping label would be included so I can ship the old one back to them.So I received the replacement lock and installed it. Has not even been a week and again, the outside locking mechanism has failed. Only sometimes if a jiggle that key/button for a few minutes can I get it to lock. But for the most part it will not lock. Now this is meant for outdoor use and we have had allot of rain. It seems to me the internal mechanism/spring is sticking and not functioning correctly.So two installed........two that failed after a short period of time. Unfortunately my gate post is already drilled out for this unit, so may have to try a third time.Bottom line, poor design. Poor quality.Update 06/16/20Seems the lock is working fine now that it is dry. We went through allot of consecutive days of rain here in Florida and when the lock is wet, that is when I had issues. Looks like they are sending me another replacement. So no complaints about their customer service.Update 07/16/20The issues continued whenever it rained and the lock got wet. The lock would not engage. Once dry it worked. They did send me a third one. This one was an upgraded version that uses a standard size key, not the cheap type that comes with this model. This new one they sent was is slightly bigger but only couple extra holes needed to install. So far this so good. Even though the push button/lock still seems very flimsy, it had locked every time.

Can not lock gate from inside with key .I called D&D customer service and they said it should work. It doesn’t after 2 hrs of my handy mans skilled work, it can not be locked and opened from the insideContacted D&D 8/27They are sending me two locks to try , they think it could be rod was not positioned correctly by handyman. Will have handyman come out and give update.CS response is quick and helpful.9/14/20Ian from CS sent us two new looks to try. When we reviewed the placement of the rod, we retried cutting the second rod that is included in package. Bingo. The lokk latch plus worked like a charm. No need to replace the one I purchased.Extremely happy with the prompt CS action of Ian of DD and his courteous attention to my initial frustration.There by I changed my rating from a 1star to a 5 starThank you.

This is now the second lock, I thought the first one was just a bad apple, so I ordered a replacement - it’s super janky and easy to open after it’s in the lock position, it just takes a few tries, not secure at all

Don't waste your money. It has been installed exactly as described in the instructions. This lock DOES NOT WORK AT ALL. The keys will not lock it. Once it is latched, one has to reach over the gate/fence in order to unlatch it to open the gate from the side where there is no latch. BTW, it does not seem that the locks can be re-keyed either. Please do not waste your money. They say, "You get what you pay for." Well, I didn't, because this junk was overpriced.

Product is okay...Unit is plastic not any type of stronger material. Inner components are also plastic making it worrisome something might break if stressed enough.My particular unit was broken (DOA). Instructions were easy to follow, install was straight forward but a pain in the ass due to needing additional tools to complete the job that were not listed but thats because I have a steel gate.Getting a defective unit is very very irritating. The locking mechanism does not work at all. The latch comes down and locks over the bar as intended but something is defective inside the main unit preventing the actual lock from working. The key does not do anything and the lock is not able to remain locked or be locked by any of the keys. Which is this locks main purpose.It is sad that such an expensive locks comes defective. Unless replaced I will not be buying again and will not recommend to anyone.