How do you sanitize this?

Hello Kathy, Thank you for asking this question! You can wash the outside silk cover by hand washing with a silk or delicates detergent and cold water. Hang dry to finish. Warmest Regards, Drop of DiviniTi

The description indicates that 0 min time setting will not auto turn off, but the one I got turns off after a few hours, is it defective?

Thank you for asking this question. This may be because of overheating. If you'd like, we can send you a replacement if you contact us. However, we do not recommend using this mask for more than an hour at a time. We also state directly in our instructions, to NOT go to sleep with it on. Sincerely, Jason | Co-Founder | Drop of DiviniTi

Why is it called a sex toy?

It's possible that there may be some confusion or misunderstanding about the product. Our product is an electric eye mask designed to provide soothing heat therapy to the eyes and surrounding areas. This product IS NOT a sex toy, nor is it marketed or intended for any such use. We take pride in producing high-quality products that promote health and wellness, and we would never engage in any practices that are inappropriate or harmful. We hope this clears up any confusion and assures you that our product is a safe and effective way to provide relief for tired, dry, or strained eyes.

Is there just a tiny strip of heat or is my mask malfunctioning?

We apologize for any inconvenience caused. The heat in the mask should be evenly distributed. If you are experiencing uneven heating, please contact our customer support for assistance.

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Description

🌟 Elevate Your Eye Care Game!

PORTABLE VERSATILE - Use it at home, in the office, or while traveling with a convenient USB connection.
EVEN HEAT DISTRIBUTION - Graphene heat film ensures consistent warmth for maximum effectiveness.
EXCEPTIONAL CUSTOMER CARE - We prioritize your satisfaction with top-notch service and support.
CUSTOMIZABLE HEAT EXPERIENCE - Easily adjust the temperature and timer to suit your needs.
SOOTHING RELIEF ANYTIME ANYWHERE - Experience instant comfort for dry eyes, pressure, and post-surgery recovery.

The Heated Eye Mask by DROP OF DIVINITI is designed to provide soothing relief for dry eyes and other eye-related discomforts. With adjustable heat settings ranging from 100°F to 130°F and customizable timer options, this mask ensures a personalized experience. Its 100% silk exterior and graphene heat film offer even heat distribution, making it perfect for use at home, in the office, or on the go. Enjoy the ultimate comfort and support with a product backed by exceptional customer service.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.