AeroGarden Farm 24XL with Salad Bar Seed Pod Kit - Indoor Garden with LED Grow Light, Black

We bought the Farm 24XL. Setup was fairly easy. We took our time and encountered no real problems. Our kit came with very old , expired seed pods, We used chat to contact customer service. It was a horrible. The rep wanted proof of purchase before replacing my ancient pods. I asked for the customer service phone number. What a difference! The phone rep immediately offered to replace the expired pods. She also gave me great advice on using the Farm.OPERATIONThere is more to this than you might think. Once set up, the Farm will remind you to add plant food every two weeks. Here's the part that many people ignore: EVERY MONTH DRAIN AND RINSE. Minerals from the plant food will concentrate and reduce yield or kill plants. Every month at feeding time, empty the bowls. This is easy to do. On the screen go to extras and keep looking until you find "Drain." It will walk you through the process. There is a tube included with the Farm. In the center of each bowl, there is a rubber cover. If you open it, you will see a nipple. Connect the hose to it and put the other end in a bucket. Start the pump in drain mode. It will empty the bowl. When empty, fill it with water and pump that water out. Fill it again and add food. It's a lot easier to do than write about.We are very happy with our new Farm 24XL. We are even happier with customer service. With something this expensive and new, it's important to have help available. Aerogarden provides excellent support. They will replace any pods that don't germinate. They will help you become a successful hydroponic farmer. Just remember to avoid the Chat and use the phone.

I have set my Farm up now (had help) and a part was missing from the packaging. Aerogarden’s customer service was excellent and they have mailed the missing part within one day of my contacting them. I haven’t started to grow anything in the Farm yet but, based on my experience with a Bounty model, I have high expectations for a fresh, delicious vegetable crop soon.

I almost regretted this purchase because after what seems like hours setting this up the right side of the hood would not work. I thought it would be a hassle to dissemble it and then mail it back for a refund or replacement so I contacted Aero Garden directly for help. They were great and they sent me a replacement Hood free of charge. After setting it up again the right side would not work again. That was very disappointing so I contacted them again and after some trouble shooting, they sent another one. Yeah, that's right I have 3 hoods in my possession and these things aren't cheap. Anyways i put together again and alas the right-side wont work. I gave up and started the return process but at the same time i had a sneaky suspicion that I must be missing something so obvious. So I looked at the hood settings and after using my limited brain power I realized all this time the right and the left side had different controls. The left side is on first by default then the right side had to be selected to turn on. All this time all 3 hoods probably would work. I felt so ashamed and when I contacted Aero garden to let them know that i am probably a stupid individual and would like to return these hoods they told me no worries just keep them. Now I have 2 spares in case the current one I have breaks one day. I would strongly recommend anyone to go with this company and as for me they just won a customer for life.

I absolutely love my AeroGarden Harvest XL! It's the perfect addition to my kitchen, allowing me to grow fresh herbs and vegetables all year round. The setup was incredibly easy, and the instructions were clear and concise. The system is also very low maintenance, with the built-in LED lights and self-watering system doing all the work for me.The plants grow quickly and are incredibly healthy, with no need for pesticides or herbicides. The variety of pods available to choose from is fantastic, and I love being able to customize my garden to fit my needs. The AeroGarden Harvest XL is also very sleek and stylish, and it fits perfectly on my countertop.Overall, I would highly recommend the AeroGarden Harvest XL to anyone who loves fresh herbs and vegetables but doesn't have the space or time for a traditional garden. It's truly a game-changer and has exceeded all of my expectations.

Works great when it works. The light went out on one side. Aerogarden refuses to sell me the failed part or even a complete hood that I am willing to pay for. They keep spare parts for warranty replacements only. So they are telling me that the Farm 24 XL that I paid $1000 for should be thrown in the garbage and I should buy a new one.honestly has to be the worst customer service experience I've had in my life. They keep sending me the generic "out of warranty" email, even though I keep telling them I am not looking for warranty replacement.This company truly sucks and only cares about getting your initial money. Then you are on your own with an expensive paperweight once it fails even minimally.