Avalon Top Loading Water Cooler Dispenser - Hot & Cold Water, Child Safety Lock, Innovative Slim Design, Holds 3 or 5 Gallon Bottles - UL Listed

I received a unit and it worked well, for 3 days, then , the cooler stopped working all together, I contacted customer service , they sent me a few hints, and after a few communication, they told me to return it to amazon So they did an advance replacement, and they sent me a new one. I installed the new one , returned the old one in the box of the new one, and , in a week every thing was pretty much over, the unit makes a little bit more noise the the cooler I had before , but, nothing too alarming, I use it with a Santevia water purifier on top, and Santevia has a video telling you how to adapt the cooler for it . great result at the end, the water heater work very well as well. its nice to be able to put it on and off when you need it . So over all, if you include the good customer's service from both Avalon and Amazon , I am satisfied since at the end , the story is a happy one,

I go through a ton of water in a day, and am not a huge fan of tap water, which means about 10 jugs of water at a time sitting around my house. Which also leads to the problem of making sure I have water jugs in the fridge so they are cold, which has not always happened, hence the reason I decided to try out the Avalon Hot/Cold Top Loading Water Cooler!! I have been wanting a water cooler for a while now and finally decided to go ahead and get one. These take 3 or 5 gallon jugs which sit on the machine perfectly, and of course the water lasts a lot longer than gallon jugs. When the item arrives, you are pretty much ready to use it, place your water jug on the top, let the water bubble out and fill the tank, plug the cooler in and turn on the switch. The first time I used this, I went back an hour later to test the water, and it was VERY cold, love it! To get the water itself out, all you need to do is place the cup against the tab and the water comes right out, so easy to do, and can be done one handed. There is also a hot water dispenser on this cooler but I have not tried it out yet.. If you decide you want to use the hot water, there is a separate switch on the back to turn on for just hot water. If you would like to mount the water cooler, it does come with hardware for you to do this. I did not use it, I just placed the water cooler in a cooler in my kitchen. I will say I was not a huge fan of the shipping and packaging, and did need to order a replacement, but it was sent out in a few days. I would recommend more protection during shipment. However, I am rating the product in this review, not shipment. Overall, I am VERY happy with this product. It works very well, gives me cold water, saves room, and is very easy to use. I received this product at a discount in exchange for my honest opinion

We needed to replace our old watercooler that died last year. Having a functioning cooler with both hot and cold dispensing is critical at our office! Did some research and eventually went with this Avalon model as it had good reviews. It was delivered in October 2018. Not much to getting it up and running – quite easy, actually. It's been used heavily on a daily basis and works quite well. Fast forward and it's now August 2019. A problem developed: the cold water tap began leaking! Jiggling the spigot did not help. Researching the issue didn't lead to much. We were faced with an unnecessary expense of replacing the nearly brand new cooler way too soon. Finally, I went ahead and emailed Avalon's support, not expecting much. However, I was pleasantly surprised to have received a very prompt reply from the Avalon Customer Support rep, Karissa J. She identified the potential issue(s) and sent me multiple support web links with videos and "how-to's" to try and solve the problem myself. The leading culprit was likely to be some kind of debris in the line or spigot, causing the leak. A fairly common issue with ALL coolers, from what I've just learned. Unfortunately, I was initially not able to clear it myself. Karissa corresponded with me a number of times to try and resolve the problem quickly. Ultimately, a new spigot replacement (under warranty) was sent to us. Installing the new spigot was fairly straightforward. The "how-to" videos were enormously helpful with that process. And yes, the issue is now resolved! A new bottle was placed on the unit and NO leak! The cooler is back in business and we're all happy again. Overall, this cooler is perfect for us, as we go through many bottles of water a month. Whether hot or cold, it's done the job well. Even though we did have a leaking spigot, the Avalon Customer Service was Excellent! Have to thank Karissa again for going above and beyond in helping us resolve the problem quickly.

Great product so far. Hot and cold water. Top Loader more reliable than bottom loader as pump and leaks from the other bottom loader from avalon. I thought it was scratched but the tape they use is abrasive and it was not a scratch it was just tape residue.

At first I was going to go all out and buy a bottom loading, high dollar water cooler, but some of the bad reviews and problems people experienced scared me. So I chose to go with a basic and functional design. I didn't want digital touch buttons that could fail or a pump system that might leak. I chose this basic design, top loading water cooler, and I couldn't be happier. If I experience any issues, I will update this review. The noise is seriously almost non-existent. It looks great and appears to be well made. The hot water is actually hot although I did not measure the temp. The cold water is very cold too. It was a good buy.