- CapTel 2400iSPNBT Captioned Telephone, Large Touch Screen Phone for Hard of Hearing with Answering Machine, Powerful Speakerphone, Volume Booster up to 40dB, Hearing Aid Compatible

This was the best thing I could have ever bought for my mother in law. She is so hard of hearing and deaf in one ear. She is in her 70’s, and is not to tech savvy, so texting on the phones wasn’t always an option. So we bought her this phone. It’s amazing. She can actually read the screen, it’s an easy set up, I can link my mils cell phone to the phone so she can recognize who is calling with their picture. The volume is so loud on the handset that it actually hurts my ears, but I am not hard of hearing. The speaker setting on the phone is also super loud. The texting on the screen is such a great feature. It is delayed by a few seconds. Nothing terrible, but it works well, and mom can keep up with the conversations.

I am hard of hearing, I thought this might be helpful. It is even better than I imagined. It sets up easily. It is loaded with great features. It has great volume control. The text captioning is quick, accurate and large, easy to read. I strongly recommend it. It's worth every bit of it's very reasonable price.

Phone is amazing! Big crystal clear screen with big letters making it easy to read even with some. visual impairment. The voice to words is spot on and a real life changer for my dad he can actually have a conversation on the phone albeit a little slower than before but wasn’t possible before he just spoke not know if someone was saying g something to him.

Notice you can use with VOIP, unlike systems seen on tv! Easy setup. Elderly parent will have to keep working to use, but it is very straightforward. Handset is very loud. The only issue is the contacts book. A little difficult to use sidebar to scroll through people. Often phone call will disconnect before she finds the person. If you are under 90, this will be less of an issue.

Works well and easy to use. Large buttons and text. Sound is clear and distinct and capable of being very loud if needed! Touch screen is a plus. I did not set it up so I have no idea about the difficulty. I have been using for less than a week and am getting used to typing and reading what is on the phone at the same time, a little bit of an awkward transition. Because of the very reasonable price, I was not expecting such a good product. Very pleased so far.

I’m 53 but love a landline and with my bad hearing I love the closed captioning. Some words it can mess up with people with funky accent or inability to say words in English. My mother in-law is a great example. Words come out funny and make me laugb

Bought this phone for my elderly mother. She has two hearing aids and it had gotten to the point I quit trying to talk to her on the phone because she could not hear. The basic phone is very nice. Was surprised to know that the captioning is actually done by a human. Shows I didn't do my research. The captioning response is a little slow, but once you get used to it very usable and the phone shows promise of really being a game changer. The phone is connected to the internet via Wi-Fi, but phone calls are over a phone cable to cable modem. My concern is its Wi-Fi connection. Last time my parents tried to use the phone it came back with a 'captioning turned off, press caption button to restart' type message. The caption button would not respond. Could not figure out with the manual what was wrong so called customer service. Our router is maybe 25-30' from this phone. Was told by customer service that is outside their recommended range for Wi-Fi to this phone. They recommend an ethernet connection (their home is not wired ethernet). She suggested I restart the phone. I did that and then went through the approximately five screens you have to go through every time the phone powers up and sure enough close captioning is back. As long as this does not happen often, we will keep the phone. Otherwise will return it. I would suggest not buying this device unless it will be on an ethernet connection.

I have been wearing hearing aids for over 20 years. I have almost always had problems hearing when using the telephone with or without hearing aids. Recently I saw a commercial on TV that advertised a Free phone and caption service for anyone with a hearing loss. This "free service" is paid for by Federal Tax Dollars. When I asked my audiologist about this service she referred me to a company called CaptionCall. CaptionCall came to my home with a caption phone and after I provided personnel information, they set up the phone and explained the features. When I questioned this person about the requirements to use Caption phones, he explained to me that at one time the FCC required that a persons hearing loss be certified by a third party, he explained that is no longer the law. In fact, now a person must register the caption phone in the name of the person who is using the phone and that person must require caption service due to their hearing loss. In other words, while a third party is not required to certify a hearing loss, the user of the phone must still register the phone and certify that caption service is needed for that person to understand a phone call. I was also told by CaptionCall that if I ever stopped using the phone I had to contact them and they would send me a mailing label for me to return the phone, and on the bottom of their phone it specifically states it belongs to CaptionCall. After learning the above I decided to look and see if I could actually purchase and install my own phone, The Hamilton Captel 2400i is considered to be the best caption phone on the market. I purchased it and a few days later installed in completely unaided by anyone, in fact if you can read you can install this phone. This phone while offering the same services as the phone "loaned" to me, has a much better user interface panel which tosses out a lot of the guess work I had with the CaptionCall phone. I also learned that my old phone can still be attached to my phone line while using any caption phone. For me this was important because all the caption phones on the market have a wired handset, so you cannot walk away from the phone and continue the conversation. ( in this day and age why are they still using a wired handsets?) Anyway my old phone has a wireless handset and I can use it while roaming outside in the yard or within reason where ever I need to be while on the phone. This is also important because other household members cannot use the caption call phone unless the caption feature is turned off. I recommend anyone who has a hearing loss to get this phone, even if you received a free one from a government funded supplier, get this phone. No matter what caption phone you use, the caption phone service is still free. Remember you must have a landline connection, and high speed internet service that you would pay for anyway. The caption service is done over the internet, and yes this phone will connect wireless or using cat5 cable connected to your router/ phone modem. I am going to return the so-called free phone I was given. If I had know before hand that I could have purchased my own caption phone before taking a " free phone", I would have purchased this long ago.

Buenas noches la verdad el producto no funciona aquí en México no se los recomiendo Able para activarlo a Estados Unidos y me contestaron que no mas funciona en Estados Unidos so no lo recomiendo

This is a wonderful phone and the sound is perfect. I do have to return it however because the caption does not work in Canada.

No able to use in UK

AS above. I suggest you no not sell phone in the UK,I have an Email from CAPTEL to confirm this If you can send an Email address I will send you a copy. If you know of a similar phone for use in the UK I would be interested. Regards. Angus

Does not work in Canada, not sure why they sell it on Amazon Canada. I thought if it just used AI to translate it would work but it doesn’t, they have an operator on the end of the line listening and typing out what’s being said. No way to do a return in canada with the shipping address they provide so it cost me another $60 to ship it back.