Polycab Wizzy Neo 1200mm 5-Star BLDC, Remote Ceiling fan for Living Room | 55% Energy Saving, 100% Copper, High Air Delivery, 6 Speed Setting, Free Installation【Blue Silver】

The fan is good but, please work on the speed and remote.the remote stopped working within two months.

I purchased 2 Polycab ceiling fans on 2nd May 2025 from Amazon, expecting decent product quality and reliable after-sales support, but unfortunately, it has been a very frustrating experience. Within just one month, one of the fans stopped working. I initially raised a complaint via email, but received no response at all. I then called customer service and finally got a service engineer visit. He diagnosed it as a motor issue and assured us someone would come the next day to repair it. Shockingly, the same evening I received a message that the service request was closed, citing the product as 'out of warranty' – for a fan that was purchased just a month ago and clearly comes with a 3+1 year warranty. The issue was never resolved, and they closed the complaint without any follow-up. I raised another service request on 10th June 2025, and to date, no engineer has visited, nor have I received any update. Every time I call, I’m told the issue will be resolved within 48 hours, which is clearly not true. This has been a terrible customer service experience, and I’m extremely disappointed in both Polycab for their complete lack of support and Amazon for allowing such unreliable brands on their platform. Customers deserve better. I strongly advise others to think twice before purchasing Polycab products, especially from sellers who can’t ensure basic post-sales service.

Good quality

Noise level is high due to slim blades Otherwise good in all modes

I ordered this fan last year and I’m completely satisfied with it. I think it’s one of the best products in this price range. It consumes less power, and the service support is also good. Overall, the brand has delivered exactly what was promised in the description.