Coolife Carry-On Luggage, 20-inch Lightweight Hardshell, Airline-Certified ABS+PC, Pocket Compartment (White, 20-inch Carry-On)

UPDATE 8-3-2019 ***READ ME FIRST BEFORE PURCHASE*** Coolife customer service was very agressive in an attempt to contact me to make things right on my end. They apologized repeatedly for the inconvenience and offered a refund. They also asked bluntly if I would be willing to change my stars from 3 to 5 if I was made beyond whole again. I ultimately accepted the offer with the understanding that my opinions and observations would stand and I would be open and honest in my review as well as transparent with the whole interaction. PRO: -Customer service who cares enough to ensure your satisfaction and their reputation is saved. - Product had quality feeling fit and finish. Lightweight, rugged shell, decent handle, smooth zippers, quiet and easy rolling wheels. -Looks good too CONS: - It is possible, in my personal opinion, that the zipper design on the tech compartment may be susceptible to damage. The 2 locking tabs on the zipper pulls broke on the first and second use. The reason I think this is because the main compartment zippers had suffered zero damage and were in perfect working order. On the other hand the smaller tech compartment zippers had one break after the first flight (no longer secure) and the second broke after the 2nd flight. I believe it might be design related because it happened on 2 separate flights. It's also possible the first impact weakened the 2nd zipper, but also means another minor impact caused the break. Either possibility means the zipper tabs take substantial hits during travel. My suspicion is this is because of baggage handling practices. I was at the door to the plane when one employee slide the bag down a chute to a handler waiting at the bottom. This employee slid the bag handle first to avoid damaging the wheels upon impact with the bottom. Makes sense right? Unfortunately there is a 50/50 chance your bag will end up with the tech compartment door facing down. This will allow the whole weight of the bag to pinch the zipper pull tabs against whatever hard surface your bag hits on chutes and carousels during the handling process. Guess which part doesn't seem to survive this interaction? Pick your poison, broken zippers or broken wheels. Again, this is just an informed opinion and other than this POTENTIAL issue (which makes the security lock a waste of time) this was an awesome bag. Also, there is no other way to secure the bag once the tabs are busted. If Coolife changes the design and adds some loops, you may be able to use a stand alone TSA mini lock as backup. ORIGINAL REVIEW: I used my brand new COOLIFE Carry on to go on a trip to Hawaii. It took 2 different planes to get there and both were full flights. The boarding agent of the smaller of the 2 requested volunteers to check their carry-ons at the gate, so I went ahead and volunteered my COOLIFE bag. I was asked multiple times if it was a "smart bag", guess it's outward appearance appears like it would be? Anyway, when I arrive at me destination 12 hours later, I see my shiny new carry on has a sustained catastrophic damage during it's very first adventure away from home and out of my hands. One locking zipper tab that is supposed to prevent the laptop compartment from being accessed had the locking tab sheared off and the little nub was still inside the TSA approved combination housing. The second flight it took broke the 2nd zipper tab. Not much use if I can no longer secure my electronics compartment during travel. It's unclear whether this was due to an abnormal blow during transport or whether it is due to a faulty material, but either way, I can't recommend it due to a possibly poor design and/or bad construction. This is no longer servicable/secure so I am going to return it as faulty. I will not ask for a replacement because I feel the design will likely be damaged again during travel.

This suitcase set is so cute I really did not want to use it 😂 My husband has the same set in blue and I loved his so much that I was honestly happy when the airline broke my previous suitcase and I finally had a reason to buy a new set. These suitcases are so durable. Great value for the price! They are super lightweight and the material seems sturdy and high quality. Love the inner zippers for extra organization of smaller items, and especially the outer pocket on the carry-on for quick access to your laptop. The wheels are smooth and even after traveling for two months we had no issues with them. Also, thanks to the beautiful colors we can see them right away at baggage claim. All in all would purchase again and definitely recommend!

I just received and unboxed the pink sakura carryon today. So far, I’m impressed. The only reason I didn’t give it a full five stars is it arrived with a scuff mark on the front part of the luggage ): but I do think this is a decent carry-on luggage and I’ll be testing it out next month on a local flight. I was looking into some of the big Instagram brands with the pro plus carry ons, but couldn’t justify the $300 price tag so I decided to go with this one instead. Luggage is light weight, rolled around easily on carpet (where I tested it), and has nice compartments inside. The material of the handle and wheels is alright, it’s not the most sturdy, but I think it will be fine if it’s just gonna be taken on the plane as a carryon. I was really surprised and pleased that the front pocket fit my 15 inch gaming laptop and has a TSA lock for both zippers. Glad to not have to keep the heavy device in my backpack. I’ll update this review after traveling with it. (

Updated on Aug 6, 2019 The manufacturer approached me for more details about the defect. They are very straightforward with possible solutions and are willing to either send a replacement immediately (I couldn't do it with Amazon as I've been travelling over the last couple of months) or a partial refund for the defective carry-on bag. I like the fact that this manufacturer stands behind their product. I'm willing to boost my rating to 5 stars for 2 reasons: 1. The problem is solved and I'm confident about getting good product support from the manufacturer. 2. The check-in bag is REALLY NICE! Super light weight and I've been using it for international travels without any problem. I'd recommend this set together with its manufacturer. ========================================= Original Review: This was a surprise birthday gift from my wife. The luggages look nice. However, the dual zipper lock on the carry on spinner gave me real hard time. First of all, I have to say that this dual lock design is ingenious, if it had worked. In my case, it didn't. The main compartment side always worked, but not the laptop compartment side. In fact, there was once I put my laptop in and pushed the zipper heads into the locker holes, and then could not open it. The button just got stuck and could not be pushed. I was so stressed out as I was supposed to get my laptop out for security check at the airport. And after that incident, I dare not to lock it. But then the zipper handles are just too big. I love the design and the lightweight. But the locker mechanism would definitely need some improvement.

This bag is great. It's separated front pocket was perfect to hold my second laptop. My laptop is a 15.6" and it fit just fine. It did not fit the charger in the front slot, it was only the laptop. If I did not have the laptop, it would easily fit a couple of notebooks, magazines, or other paper documents. It isn't as easy to access as a zipper pocket, but it was nice to have the option to access my laptop quicker than if I had put it in the main portion of the bag. The bag is very lightweight and very easy to roll and maneuver. It also held up well when I attached my other laptop backpack to the handle and rolled it through the airport. The TSA locks were a huge plus. I had issued with my other bags becoming inadvertently unzipped during their journey, so knowing this bag wouldn't' do that was definitely comforting. My only con is that with the front pocket, you do lose a lot of space that you would have with a bag without the space. Since it is sectioned off, you'll either have to fit only small items, flat items, or a laptop inside. I needed to bring this second laptop with me on my trip and so it worked well for me, but if you don't plan on bringing something like that, just know that you'll lose about 2 inches of depth that you would get with another bag.

Paid $189 in December 2021. Used the product 6 times. Zipper broke (May 2022). Contacted the manufacturer and they sent me a video so I could fix it myself. The zipper broke even more (beyond repair). The suitcase now remains expanded and as a result dips in the middle and drags when you roll it. The manufacturer offered me a mere $35 and would not honor their 2-year warranty, which would replace the luggage. The manufacturer says contact Amazon for a replacement and Amazon says contact the manufacturer for a replacement. What a run around. I DO NOT RECOMMEND THE PURCHASE OF A COOLIFE PRODUCT!!!!!! They don't care about keeping their word (WARRANTY), quality, customer satisfaction or customer loyalty. Two years warranty coverage Warranty for two years includes damage to components such as top handle, telescopic handles, the body and wheels. The normal wear and tear of the luggage and the loss of appearance are not covered by the warranty. In principle, non-quality issues are not included in the 2-year warranty. Return for no reason a. Due to differences in displays and photo lighting conditions, as well as various factors of the human eyes, the color of the product may be slightly different from the actual one. b. Damage to the cushioning material, film and tag in the packing box. c. A little sway of the handle and the sound of the wheel as it rolls on the ground. d. Damage to the luggage and components caused by human factors or violent use. In principle, The above situation is regard as non-quality issues and are not included in the 2-year warranty. Return and Replacement for quality reasons 1. If the product is damaged during the transportation process, such as scratches, etc., or due to partial damage caused by transportation. 2. Returned products for quality reasons (in this case, it must confirm the picture by the customer) can be classified into the following situations: a.Damage of zipper and (Due to zipper is vulnerable part, the order over 18 month is not included in it) b.Damaged of lining (Due to lining is vulnerable part, the order over 18 month is not included in it) c.Black wrapping tape next to the zipper(Due to lining is vulnerable part, the order over 18 month is not included in it) d. Damage of handle e. Damage of wheel f. Damage of the body of the luggage g.Damage of TSA lock

I was originally interested in the COOLLIFE brand suitcases because my boyfriend has one that he took with him to Mexico. His is super durable and you can lock the zippers with a little combination thing, so I was already hooked. I wanted the white one (but it would get dirty easier) and the pink one was on sale. I was a little nervous about the pink because sometimes the colors aren't quite as pictured, but the pink is even cuter in person! The wheels are nice and move easily, they're both REALLY LIGHT, there's lots of room and necessary pockets. The handles are good because they're locked in and you just push the button in to pull them out. I love the carry-on sized suitcase especially for the front pocket, it'll be perfect for a laptop or other electronics. So glad I bought the bundle, I think they're both the perfect size. Super impressed with the quality and how affordable this brand is! It's nice that the smaller one fits inside the bigger one, that way they'll be easy to store when I'm not using them. I'm super excited to put it to use on an upcoming vacation I have planned!

*update* I contacted the company to call in on the 2 year warrant for the broken handle and they remedied it within a few days! very smooth and responsive customer service. they offered a partial refund to go get it fixed myself as it would be rather complex to send it in to fix a small issue. I do know of a bag/luggage repair shop that with the partial refund will be able to fix it no problem. Very happy with the solution! ----- I've only used this maybe twice, as a carryon not checked, and the handle has already broken. I've emailed the company for support with the warranty (2 year) so TBD on the full review. Other than the handle, i do very much like the bag. the two compartments are great and it feels like so much more space than my regular roller suit case (2 wheel, carryon) I've had for 5-7 years.The bag is lightweight and great to travel with. The only thing that bothers me about the design is the laptop compartment, it really only has space for a very thin laptop and certainly no space there for the charge cord.