AGPtek® Call Center Dialpad Headset Telephone with Tone Dial Key Pad & REDIAL

Update - This morning I got a most unexpected email from Amazon customer service where they sympathized and apologized for the problems with the telephone. They even offered to "Make it right", after all this time wasn't expected at all. They offered a refund and a promise to engage the manufacture to see why my phone broke. With Customer Service like this I was compelled to update my post and change the over all rating to 5 stars, because even though it broke, Amazon has come through with flying colors and made it right. Thanks Amazon, a loyal, and unexpectedly happy, customer for life.I am a work from home supporting network computer systems. Meetings are at the heart of my work and I started running over my Cell phone minutes so I setup VoIP from my cable company and setup my telephone it worked great and was very easy to setup.I have used this telephone for only 6 weeks and today when I tried to call into a meeting I found that the telephone was dead. No power. No lights, No dial tone, nothing. I pulled out a very old phone and it worked on the same line, but this one... Dead after 6 weeks. To bad, I liked the fit and feel of the headset and the fact I could put the call on mute and the other side didn't hear or know that I muted the line while I typed.

This is exactly what I was looking for. I've used it for a couple of weeks now about half the time on a regular cable land line, the other half with my cell phone. I (Bluetooth) pair my cell phone with a Cobra Lynx device that connects to the phone. With the Lynx, I can receive and make calls using the cell phone, wearing the headset. I'm going to start traveling and I needed hands-free so I can work on my laptop and participate in conference calls. This works perfectly. When I use it with the Lynx there is a slight delay so that takes some getting used to. It's not the AGPec's fault. The AGPtek works perfectly with the cable land line, no delay, clear voice, easy dialer. I have a slight hearing problem and tinitis but there is enough volume on "low" for me to hear everything.The only possible issue I have is that the AGPtec uses the telephone wire for its power, there is no separate power source. So if you disconnect the phone line you lose all your settings. That's a small issue for me. I like that it works with the Lynx and my cell. Now I can travel anywhere and use the headset.

I needed a dial-pad phone to replace my Plantronics dial-pad that has seen to many years. However, I have my own Plantronics wireless headset, so I just needed the dial-pad. One key feature that I wanted was Caller ID (my Plantronics dial-pad did not have that, and some times I want to dodge calls). The phone dials well and the sound quality (through my headset) is good. Those were the most important things (even got rid of a hiss I had with the Plantonics dial-pad that I did not realize I had). However, there is only one ring tone and it is probably not the one I would choose if I had any other choice (tinny, cheap electronics sound). No batteries are needed for the display (which is nice), but the date keeps getting lost and stuck in 2009. None of that is really a big deal to me, especially at the price. Why I took one star from the review is because the mute button does not work -- it looks like it is working but it does not actually mute. I have a workaround, but that is pretty key. I am not sure that I want to hassle sending it back and hope another performs better -- this works well for the most important things I need.

I work from home doing call-center type customer service. I previously had a Plantronics T10 that served me for a few years (and still works) but I was never 100% satisfied with the call quality. This phone has beautiful, crystal clear sound and customers seem to have no problem clearly understanding me even with a fan on in the background. There is no constant low hum like there was with the T10 even with it on my desk next to other electronics. The headset is very comfortable with a generously sized earpad which is an improvement over the T10 as well which I found too small to me comfortable for 10 hour shifts. So far I am delighted with this phone and would highly recommend it to anyone in a remote call center type line of work.

I had it 3 months it worked fine at the beginning but now it is starting to short out on me and that is not okay when I need it for work. It is not out of the return window so i am out of luck, I did order the black version which seems to be a much different model even though it shows in the picture that it’s the same one. The pink/white is bigger and feels more plastic almost like a toy and the black/red one feels more solid and is a smaller unit. The issue I started to have was I was not able to pick up the phone the on button would not pick up and I could not answer calls, it did finally start working again but it would go on and off. The phone was not dropped or anything for this to have been an issue. It was kept on my desk in the same spot since I got it in September, it’s not December. If you get this phone I would recommend getting the black and red not the white and pink big big difference!

I use this for work. It's nice to have a mute button and SPECIFICALLY a mute light to let me know for sure that I am muted. I don't really require the display, but it lights up when it rings and someone is on the line, which is handy.Only used for about 3 weeks, but I can hear really well and the headset is comfortable and doesn't squeeze my head.If you are working from home, this is a nice, affordable option to get you started.