Rimmel Scandaleyes Waterproof Kohl Kajal Liner, Black, 2 Count

Q: Can not advance How do I advance the product? Nothing turns!

Hello! We are sorry to hear that you are having difficulty with this Rimmel Eyeliner. You will need a cosmetic pencil sharpener. Choose a sharpener where the hole size closely matches the pencil (many sharpeners come with two or even three different sized holes). Insert the tip into the sharpener and turn several times until the pencil is sharpened. Hopefully this helps, but if you still have any issues please give us a call at 1-800-715-4023. We kindly ask that you have the product handy, so we can gather details from the packaging.