NARWAL Freo X Ultra Robot Vacuum and Mop Combo | 8200Pa Powerful Suction | Self-Emptying | Auto Mop Wash & Dry | Zero-Tangling | DirtSense™ | All-in-One Base Station | Self-Contained Dust Processing

We have had our Narwal for about a month now and all I can say is WOW!!! I am blown away by three things. 1. The way the roller brush captures animal hair is mind blowing. We have an Irish Wolfhound that leaves hair throughout the house. Since we started using this, there is barely anything on the ground (daily cleaning) and have yet to have a brush tangle. 2. The mop function is incredible. This vacuum/map does such an amazing job on our floors. Every morning we wake up to spotless floors. 3. This thing is quiet. I actually like the fact that there is no dust bin capture in the base. It's so quick an easy to empty that it's really not an issue. You can barely hear the thing while it's cleaning the house. Truly impressed. The loudest part is when it cleans the mops, but even then it's not that loud. Setup was fairly easy, but as others have mentioned, connecting to your Wifi for the first time can be a challenge. It found my Wifi, I entered the password, but it wouldn't finish the setup. I just ended up force closing the app and opened it back up, started the process again and it went through. Mapping the house was fairly easy, but I did notice a few errors it made and had to remap a few times. Not a big deal as it's a very fast process. I ended up putting down fake cardboard walls to help it separate certain rooms (rather than making it one giant room). Seemed to fix the problem. I also had to cover a few mirrors in the house as it though there was a secret portal into another dimension! LOL The app for the most part is intuitive and easy to use. Mapping a second floor is a PITA, and it does not work the same as it does for the first floor. You can only select an entire area rather than an individual room. Also, I can't figure out how to tell it to mop on the second floor as it needs it's base. Luckily for us we have mostly carpet on the second floor. Customer support is non existent so don't get your hopes up. I have emailed there team a few times and still no response. I have also tried the Reddit Forum and you get a response, but they tell you to email their CSR team and you fall into a never ending cycle of 'NO SUPPORT'. All of my issues have to do with the APP and not about the machine itself... just an FYI. Repair support may be faster. As for the machine and base itself. It's a premium robot vacuum and it is hands down the nicest looking of the bunch. We also got the auto water exchange system and it works like a dream. If you can plumb it in, make the purchase. You won't regret it!

I’ve been using the Narwal X Freo vacuum for a few weeks now and I’m genuinely impressed. Setup was quick and easy, and the app is very user-friendly. Once it’s running, it maps the space accurately and cleans thoroughly without missing spots. The suction power is strong enough to handle pet hair, dust, and everyday messes, and the mopping feature is a game-changer. It adjusts water flow automatically and leaves floors clean without streaks. I also love that it cleans its own mop pads, which makes it feel truly hands-free. It’s surprisingly quiet compared to other robot vacuums I’ve tried, and it navigates around furniture and obstacles really well. I don’t have to babysit it or constantly fix errors. Overall, this has made keeping my home clean so much easier and less stressful. If you’re looking for a high-quality robot vacuum with both vacuuming and mopping, this one is absolutely worth it. Highly recommend.

I want to love this product so much but it just isn’t doing the job. I have a very thin ruggable rug and it seems to just pile a lot of dirt on the edge. At first it kept getting stuck but I’ve tapped down the edges but still a problem remains. It is very sleek and stylish and when there are no obstacles like rugs or cabinets it does clean quite well. My $200 vacuum did a better job.

I absolutely loved this machine for the first three months. It was perfect. It vacuumed and mopped my floors on a schedule. I have hardwood tile and area rugs. I had my mapping completely set up so when it mopped it avoided the area rugs it cleaned meticulously and for a 3700 square-foot house it took hours of work off of me. Recently, it started completely not working. I had not changed any of the settings. It was on the schedule, but all of a sudden it was not cleaning rooms. I asked it to do quick tasks so I could watch it and it would go into a room turn around go back to the dock and it would say it had completed the job when the cleaning had been done. It began to mark all of my room rooms as carpet. Again, I had not changed any settings from the first three months. I contacted the company and they continuously asked me for information email after email asking me to show them pictures or check my settings which I would tell them I did and I was aware of and they suggested that the carpet setting was on so that it would avoid the room completely(which is ridiculous on so many fronts being that the kitchen is tile and it claims it’s carpet). I have been unable to get it to do anything correctly, and I cannot allow it to do it schedule at night since it might mop one of my rugs. (because all of my map settings have been changed to complete carpet and I can’t get it to recognize rug areas.) the company has not been helpful at all, so I am looking at another company that has a new mop and vacuum out with newer sensors and hoping I might do better with that. I loved the machine. I would be happy if they offered to fix it, but the company has been an absolute failure and offered absolutely no assistance rather they just continue to try and send useless emails which I don’t even have time for and suggest that it is my operating error. While in many situations that could be the case, I have checked and recheck my settings to no avail. In one of the photos above, you will see it went into a room and left the room and said task completed and had I not watched it with my own eyes; I would’ve presumed that the room was completed. Edit as of 12/20/2024: after I had for the most part given up on the correspondence; the company then contacted me and said they would be happy to take it back and they would send me a mailing label. I responded that I would not send it back if I had to pay.(I was one month over the return limit when this started). One response said I would have to pay and get a box and the other response said they would pay; regardless -I was going to have to pay for whatever repair and for me after reading other reviews; the repairs do not seem worth the investment and it is repeatedly suggested to purchase a repair contract which also costs more. My new machine by a different company is working very well so far. And actually does a better job on thick rugs. I finally decided to just donate the machine to Goodwill and if somebody else wants to fight with repair; they’re welcome to..

Review Edited 19th September 2024 I knew I would regret writing my first review so positively. What I failed to mention was the abysmal support. After launching in India, Narwal switched distributors, leaving their website for buying accessories and handling support in a perpetual state of "maintenance" for months. The support staff and contact numbers listed on their website are completely unhelpful and, frankly, some of the worst I have ever encountered. They are consistently clueless, which is unacceptable for a company selling expensive robotic vacuums. If your vacuum needs replacement parts due to wear and tear, you're out of luck—there are none available. In fact, support even suggested I import off-brand accessories from another country. This is truly a first for me. Every inquiry is met with the same response: "Sir, I will check and get back to you." This isn’t an isolated issue—I’ve been getting this same response for 10 days, and it repeats every 10 days. This lack of professionalism is beyond frustrating. While the vacuum itself is great, and I still stand by my initial review of the product, I cannot comprehend how they’ve managed to drop the ball so severely on after-sales support and screw it up so badly. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ I usually don’t do reviews, but I had to make an exception for this purchase. Here’s why: Context: I have 2 dogs, 1 cat, and a wife who all shed a lot, and with my OCD, it’s been a losing battle, I tell you! But now, I've finally found hope—apparently, there’s a vacuum out there that can tackle fur and sanity in one go! Anyone who owns an upright cordless vacuum/mop cleaner knows they need regular maintenance themselves. Sure, they work as advertised, but considering the fur-pocalypse I mentioned earlier, it takes at least two passes a day to keep my sanity levels in check. And let’s be honest, ain’t nobody got time for that! I personally have a Dyson V11, a Tineco S5 Pro, and a couple of Black and Decker handheld vacuums, so you know I mean business. The only thing missing was a robo-vacuum. Unfortunately, the current offerings of robo-vacuums in India are like high-maintenance pets—cute but constantly needing attention. Then Narwal came along and finally cleaned up their act and offered the latest and greatest at the same price as their American counterparts. Pros: - Quick lidar/mapping - Stellar app with extensive customization/scheduling options - You have complete control over the type of cleaning you want and when and where you want it - Self-cleaning/drying of the mop head and it’s damn quiet - Minimal maintenance required on the base station, looking at you, T20 Omni - Excellent vacuuming capabilities and above-average mopping - M*****F****ing Anti Hair Tangle Brush Roller!!!!!!!!!!!!!! - Big enough dust/hair storage onboard to last a couple of weeks - Scented floor cleaner solution that auto-applies and smells good! - Huge dirty/clean water tanks Cons: - Lidar issues with low-level objects like wires, etc. - Issues with light carpets/mats where on some occasions the vacuum might struggle (tape them down) - Expensive (subjective) disposable bags, but they do provide reusable plastic bins Final Notes: With 3 + 1 shedding animals in the household, the disposable dust bags/bins can last for 2-3 weeks based on my usage. It will cost ₹300/piece via official channels and cheaper for knock-offs. I am going for minimal maintenance here, people, but you can always use the reusable plastic bins. If you want optimal cleaning and have a lot of objects lying about on the floor, you will still have to put them aside on higher ground so that there is maximum coverage; otherwise, Freo will navigate around it. While the Lidar sensor(s) work as intended except for very low-level objects, there will be some initial effort required from your end to ensure everything is spick and span. You will have to adjust your home and furniture in some instances to ensure cleaning is optimal and you have maximum coverage. Finally, this is not an easily affordable device, but for what it’s worth compared to other high-end robo vacuums in the Indian market, this is the best and latest tech that money can buy since all the other high-end vacuums are a generation or two behind and there are updated models available in EU/US markets. So again, if you want peace of mind and a robo vacuum that requires minimal assistance/maintenance and works exceptionally well, this is the device for you at this moment.