Yale Assure Lock 2 Touch with Wi-Fi (New) - Fingerprint Smart Lock Key-Free in Satin Nickel - YRD450-F-WF1-619

The lock (Yale Assure Lock 2 Touch YRD450-F-BLE-BSP) has excellent features, with fingerprint unlock which works fairly well and 'one-touch' locking from the outside. From the inside, the knob is turned to lock/unlock the door. This lock is the 'second' lock on the door. We purchased this lock particularly because it does *not* have a key (which could be picked), because it has decent batteries (4 x AA) and because Yale is a reputable lock brand. As some other reviews mention, although sold by amazon.com.au, the lock doesn't seem supported in Australia (or anywhere other than USA/Canada). This results in - for us - two separate problems (1) extra steps involved in configuring the lock with the 'Yale Access' or 'August Home' app (2) connecting the lock to the local network The second problem I have not been able to solve. As of July 2024, the 'Yale Access' app and 'August Home' app does not recognise the 'Yale Connect Plus Wifi Bridge' (currently sold in Australia) and the 'Plus' bridge is not listed in the manual product selector choices. I purchased the older version of the Wifi bridge (the version which is not 'Plus', and is no longer available from standard shops in Australia). Although I could connect to that older Wifi bridge with the app, trying to connect that Wifi bridge to the lock is not successful (the app reports an error). Another Amazon review - and an oblique reference on the Yale website - mentions that Yale Assure Lock can connect to the Wifi bridge, so I don't know if that is a problem with buying the Australian version of the old Wifi bridge or because the App doesn't like being outside North America (although I'm using an VPN). Sadly, z-wave standards are different in Australia compared to the USA, and there are some reports that using the Yale Assure 2 wifi module is detrimental to the lock's battery life. The first problem is solveable. As of July 2024, it *cannot* be configured with the "Yale Home" app which is available to Australian users of Google Play. Either the "Yale Access" app needs to be installed from another source or the "August Home" app can be used (available in Google Play for Australian users). Both these apps will not allow a lock to be 'added' to the 'home' unless the app believes the user is in the USA or Canada. Some other users mention using an American phone number. I used an Australian phone number, but used a VPN to 'fake' a USA location.

Was great when it worked. After about 3 months it stopped. Followed all support and replaced batteries and reset to factory settings.. it's useless. Very disappointed.

Over 50% of the time, the one-touch sensor will not lock the door. If you press it again, it thinks you're trying to lock the door; it then lights up as if it has locked, but it's not. So every time you lock the door, you then have to check the handle to confirm. I have reached out to Yale a number of times with no response.

Si vives en México NO LA COMPRES, NO ES COMPATIBLE, la aplicación para controlarla por wifi solo funciona en Europa y Africa. Hablé a soporte de Yale México y me dijeron que no tenía soporte para esa cerradura ni para la app que la controla por que no es un modelo para México.

Had the Assure Lock for more than 3 years with no issue. When this fingerprint model came out, I made the switch. Ordered during Black Friday sale and got it delivered in early December. Installed it and was working well, until yesterday. Just slightly more than 2 months since installation, I got locked out of my house. Nothing worked. HomeKit, Yale app, PIN, fingerprint. Thought perhaps the battery died, tried a 9V to the pins on the outside of the lock, doesn’t work either. Waited for an hour to try, still couldn’t get anything to work. To only way was to get a locksmith to drill through the lock, and in the process getting it destroyed. I suspect the front panel facing outward was faulty, and caused everything to stopped working. Once the locksmith severed the connection to the front panel by cutting the wire, the back panel with the single button worked miraculously. Somehow it reconnected via Yale app and HomeKit, and batteries proved to be still working as the motor still worked. However at this stage, the front panel was already destroyed since I was locked out of the house. Although the first gen was good, I have totally lost faith in this 2nd gen product. Be wary when purchasing this product.